InStep Austin - North (Gateway) is a comfort shoe store that specializes in footwear from brands like Birkenstock, Dansko, Alegria, Naot, Chaco, Vionic, Taos, and Aetrex, promoting healthy walking. The store offers a great selection of therapeutic socks, physician-recommended insoles, and arch supports. Customers appreciate the friendly and knowledgeable staff, who provide excellent service and personalized attention. Many reviews highlight the staff's ability to offer insights and creative solutions for fitting shoes to individual needs. While the store is not very large, it is well-organized and carries unique shoes not easily found elsewhere. Overall, InStep Austin is praised for its comfortable shoe options and welcoming atmosphere, making it a go-to destination for those seeking quality footwear. However, one customer noted a preference for a different store due to better deals and service experiences.
Felix was great and worked with me to find the perfect pair of shoes for my wide feet!
June 2024
Super knowledgeable and helpful staff. They were pretty busy when I was there, but they juggled it well and managed to get everyone taken care of. They have a decent variety of styles and sizes in stock. I found a pair of of comfortable/ supportive sandals for summer.
May 2024
It’s my second time in this store and today I walked out with 3 pairs of shoes! Gerry was incredibly knowledgeable and personable. She always goes above and beyond to make sure I have exactly what I need. Great selection and you really can’t beat the amazing customer service! I’ll be back soon.
