InStep Austin - North (Gateway) is a comfort shoe store that specializes in footwear from brands like Birkenstock, Dansko, Alegria, Naot, Chaco, Vionic, Taos, and Aetrex, promoting healthy walking. The store offers a great selection of therapeutic socks, physician-recommended insoles, and arch supports. Customers appreciate the friendly and knowledgeable staff, who provide excellent service and personalized attention. Many reviews highlight the staff's ability to offer insights and creative solutions for fitting shoes to individual needs. While the store is not very large, it is well-organized and carries unique shoes not easily found elsewhere. Overall, InStep Austin is praised for its comfortable shoe options and welcoming atmosphere, making it a go-to destination for those seeking quality footwear. However, one customer noted a preference for a different store due to better deals and service experiences.
Denise provided excellent service helping find some insoles for her new shoes. This is one of at least a dozen visits over the past years when the service at InStep exceed expectations consistently.
June 2026
They were super patient and helpful finding me the right running shoes! I didn’t feel rushed at all and they’re recommendations were great 😊
May 2026
Old fashion customer service just amazing. Jeri was the best ever. Great selection of shoes you just can’t find a better experience.
