James Avery Artisan Jewelry is known for creating jewelry inspired by love, family, friendship, and faith. The pieces, including charms, rings, necklaces, bracelets, and earrings, are designed and made in Texas Hill Country, near where the company was founded in 1954. Customers can visit the store at The Arboretum in Austin, TX, to experience the brand firsthand. Visitors frequently praise the friendly and helpful staff, such as Veronica, Emily, Jocelyn, Christina, Rozlyn, and Miranda, who assist with a variety of services. These include resizing rings, cleaning and polishing tarnished jewelry, fixing charms, and helping with purchases and gift sending. Customers appreciate the attentive service, with staff going above and beyond to restore jewelry to its best condition and ensure a positive shopping experience. Many reviews highlight the welcoming atmosphere and staff’s willingness to recommend and assist, making each visit memorable. Overall, James Avery offers quality jewelry combined with warm, personalized customer service rooted in its Texas origins.
This store has become my favorite! Employees are always so kind especially Christina she is amazing, so calm in explaining how to care for my jewelry and how many charms would look better. 100% recommend 💕
July 2026
So cool that there's a drive through for pickup orders! Very convenient and my order was perfect.
July 2026
Excellent service, thank you Kandy and store manager!!
