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January 2024 by Michea C.
For years, I've been a loyal customer of Kiehl's. Their product has done wonders for my skin. While there was a rare instance when a product didn't suit me, the staff handled it professionally and was understanding. I consistently experienced great customer service without any issues at this location in the Domain.
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April 2023 by Nathan R.
I've had great experiences in here. I first came into the store looking for some stuff to treat some recent skin problems after about a year of living in a much drier climate --red, flaky, bumpy skin that broke out quickly and was super stubborn. Keihl's was my last stop before breaking down and looking for a dermatologist. I came in while back in Austin for work to grab a few things I'd read about online but after talking to one of the employees, I changed my purchases based on some suggestions. She also gave me a few samples of other products to try for the issue. The products she recommended were clearly some kind of black magic. I don't know exactly who owns my soul now, or what will be asked of me in the future, but after months of looking for something to help treat the issue, the keihl's stuff she recommended made a noticeable difference in 24 hours, and within a week had made a huge improvement. I've been back to purchase the samples she gave, and again, to completely transition my entire face care to Keihl's. Whatever is in the products works for me, and every time I've been, in the staff has been so kind, and warm, and extremely helpful. My wallet is lighter, but my skin is so much happier.
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January 2023 by Treeail COLTER
Nice store definitely a 5 star place with great customer service and amazing products. But after driving all the way there and the store being closed, was a big fat bummer. Stuck around for a hour and a half and still nothing. Definitely call before you go, if its the only reason for going to the Domain. The store doesn’t really seem to open at 10am or 11am, so try maybe later in the evening. Other than that I think the store isamazing and the products are worth it.
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December 2022 by Wasiq Siddiqui
Got me a good supply here. They do take too much of my money though!
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May 2022 by Lindsey D
Kiehl's is refusing to provide me a $154 refund. It is has been 3 weeks and still no refund. The shipment never arrived to my door and I am NOT responsible for their lost shipment. The delivery confirmation clearly states their package was misdelivered "near lockers" and NOT my address. The loss of a package is the responsibility of the shipper and Kiehl's refuses to follow up with UPS and give me a full refund. Kiehl's gave me a case # and told me the problem would be "escalated" to a manager and they would follow up with UPS and then me in 10 days or less. But it's been 3 weeks since all this started! UPS does not follow with the "package investigation" and Kiehl's does not follow up with me or with UPS. I'm the only one calling. Initially, UPS told me they'd resolve the "investigation" in 8 days but 10 days later, I call them and I'm told the "investigation" has been extended for an unknown amount of time b/c the driver refuses to respond to the inquiries. I called Kiehl's after 11 days, and they have no idea b/c they are just waiting for UPS to update and no one is checking in. Also, Kiehl's customer service has repeatedly refused to connect me to a manager or to issue a refund. The delivery confirmation clearly states the package was not delivered to my address. UPS is avoiding filing a claim. Kiehl's is refusing to issue me a refund b/c their "policy" requires UPS to respond first. They have all the evidence they need in the delivery confirmation. Kiehl's can call my leasing office and confirm that I do not have a locker. They can also confirm that locker room is not secured but open to all residents of the 20+ units in this complex 24/7 and also open to anyone who walks into the main building during open hours. I've been a member with Kiehl's since 2018 so they can also look at previous orders and confirm that shipments that arrive to my door are received. This is criminal.
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April 2022 by D L
Kiehl's is refusing to provide me a $154 refund. It is has been 3 weeks and still no refund. The shipment never arrived to my door and I am NOT responsible for their lost shipment. The delivery confirmation clearly states their package was misdelivered "near lockers" and NOT my address. The loss of a package is the responsibility of the shipper and Kiehl's refuses to follow up with UPS and give me a full refund. Kiehl's gave me a case # and told me the problem would be "escalated" to a manager and they would follow up with UPS and then me in 10 days or less. But it's been 3 weeks since all this started! UPS does not follow with the "package investigation" and Kiehl's does not follow up with me or with UPS. I'm the only one calling. Initially, UPS told me they'd resolve the "investigation" in 8 days but 10 days later, I call them and I'm told the "investigation" has been extended for an unknown amount of time b/c the driver refuses to respond to the inquiries. I called Kiehl's after 11 days, and they have no idea b/c they are just waiting for UPS to update and no one is checking in. Also, Kiehl's customer service has repeatedly refused to connect me to a manager or to issue a refund. The delivery confirmation clearly states the package was not delivered to my address. UPS is avoiding filing a claim. Kiehl's is refusing to issue me a refund b/c their "policy" requires UPS to respond first. They have all the evidence they need in the delivery confirmation. Kiehl's can call my leasing office and confirm that I do not have a locker. They can also confirm that locker room is not secured but open to all residents of the 20+ units in this complex 24/7 and also open to anyone who walks into the main building during open hours. I've been a member with Kiehl's since 2018 so they can also look at previous orders and confirm that shipments that arrive to my door are received. This is criminal.
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March 2022 by David Luebke
Convenient location at the intersection of Palm Way and Rock Rose. Super helpful and friendly staff.
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November 2021 by John Johnstonbaugh
Awesome mens collection; from gels, to clays, serums and oils, all at a very reasonable price.
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May 2021 by Stephanie Nuncio
Excited about the Facial & Eye Fuel from Kiehl’s. My bf works outside so he needs SPF moisturizer and eye cream. Staff was very informative on products available and what works best for all skin types. Can’t wait to go back.
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April 2021 by Kim Johnson
I was probably the world’s most annoying customer today and the girl that helped me (I’m so sorry I can’t remember your name) was an absolute gem! Thank you thank you thank you!
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April 2021 by Angela Green
We loved every minute of it!!
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January 2021 by Stefano D.
This store is poorly-run. I placed an curbside order that was confirmed only to be told it wouldn't be ready until the next day so I ended up going inside. On my next visit I showed up and store was closed despite online schedule saying it was open.
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January 2021 by Dave M.
I had to call customer service to find out the store cancelled my order as item was not currently in stock. No communication was received. Don't items get replenished? Very poor customer service. I will buy elsewhere.
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December 2020 by Michelle Huang
I normally don’t give review for my purchase. But the purchase experience that I had this time at this location is really awful. I placed 3 orders online and went pick up in store. When I get there and I realized they have a better deal in store. So I asked to cancel my online order and did my purchase in store instead. I asked for the online order cancellation receipt, the store manager Sarah stated the online purchase has been canceled. There is no receipt will be provided. It should not charge to my account since it never been picked up and wrote a note to me for the promise. Few days later, the online order transaction post to my account and I called back, the store manager Sarah told me their inventory is correct and she will look into it and call me back. Of course, I wait and wait and never happened. So I had to call the customer service line to ask for refund my own. The customer services rep. indicate the records showed the items were picked up. And I had to explain again. I was able to get 2 refunded but there is one still hanging. I call back to the store to ask them to take care of it for me, the other staff promised will take care of it but never did. No follow call and the issue never been fixed. The customer service is really bad.
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December 2020 by Manny Delgadillo
I order items since to be picked up on Monday, 11/23. They’re took several days to confirm the order and then the store closed randomly for a few days. Once I show up trying to pick up my order they stated they cancel the order an refund the CC.I went to the store three times at three different days and there still closed. Even a security guard from The Domain area advised “they have been closed for several days, very strange”I would have appreciated a follow up email or call all this. Im in sales, and I know it’s all about customer service and follow ups/thru.
