La-Z-Boy Furniture Galleries

Furniture Stores, Home Decor
Hours: La-Z-Boy Furniture Galleries provides a wide range of furniture options designed to create a comfortable and stylish home. Customers appreciate the high quality construction and craftsmanship of the sofas, sectionals, chairs, and recliners, which come in various styles and can be customized to suit individual tastes. The professional design services help customers bring their vision to life, making it easier to select the perfect pieces for their space. Many reviews highlight positive experiences, especially with helpful staff members like Stella, who was thorough, professional, and assisted with selecting colors, fabrics, and designs. Customers look forward to their custom deliveries and enjoy feeling confident about their choices. However, some reviews point out issues with customer service. One customer expressed disappointment after purchasing a leather sleeper sofa, only to discover that the mattress pump was never included, despite believing it was built-in. The customer service representative was kind but unable to resolve the issue satisfactorily, leading to frustration over the cost of a pump that was never delivered. Another reviewer mentioned the high prices and long wait times for furniture, questioning the value given the cost. Additionally, a complaint involved receiving a defective cocktail table with scratches and uneven finish, and poor communication from customer service when trying to resolve the problem. The reviewer felt discouraged by threats of restocking fees and questioned the quality and trust in the merchandise. Overall, La-Z-Boy is known for quality furniture and helpful staff, but potential buyers should be aware of possible delays, pricing concerns, and customer service challenges.

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1. Austin, Texas