Michaels is a well-stocked craft store that offers an expansive assortment of art supplies, fabrics, canvases, yarn, knitting and crochet materials, frames, floral items, scrapbooking supplies, beads, jewelry kits, Cricuts, and various craft machines. The store also provides party planning essentials, including balloon inflation, decorations, gift packaging, favors, tableware, and seasonal occasion decor, making it a one-stop-shop for all party needs. While the staff is generally helpful and knowledgeable about the store's products, some customers have reported experiencing unprofessional behavior from managers, particularly in the Austin branch. Concerns have been raised about the way managers communicate with employees, which can be overheard by customers, and the apparent high employee turnover rate. The custom framing department has received positive feedback, with customers praising the expertise and attentive service of the staff. However, the framing services can be quite expensive, with a minimum price tag of $230 and a turnaround time of at least 2.5 weeks. Overall, Michaels is a comprehensive craft store that caters to a wide range of creative needs, but the company's management practices and pricing for certain services may be a deterrent for some customers.
Decent selection, reasonable prices, narrow aisles, barely any employees
June 2025
Michaels, with all self-service check out, is not the Michaels it used to be. Staff is very scare. There is not the sense of creative excitement among its customers as I remember from even 10 years ago. Tons of products to choose from, but you are on your own. Go fish!
May 2025
I love going to Michael's it has so many things it's a Crafters dream
