Michaels is a well-stocked craft store that offers an expansive assortment of art supplies, fabrics, canvases, yarn, knitting and crochet materials, frames, floral items, scrapbooking supplies, beads, jewelry kits, Cricuts, and various craft machines. The store also provides party planning essentials, including balloon inflation, decorations, gift packaging, favors, tableware, and seasonal occasion decor, making it a one-stop-shop for all party needs. While the staff is generally helpful and knowledgeable about the store's products, some customers have reported experiencing unprofessional behavior from managers, particularly in the Austin branch. Concerns have been raised about the way managers communicate with employees, which can be overheard by customers, and the apparent high employee turnover rate. The custom framing department has received positive feedback, with customers praising the expertise and attentive service of the staff. However, the framing services can be quite expensive, with a minimum price tag of $230 and a turnaround time of at least 2.5 weeks. Overall, Michaels is a comprehensive craft store that caters to a wide range of creative needs, but the company's management practices and pricing for certain services may be a deterrent for some customers.
Michelle was insanely helpful. She made my trip easier on my busy schedule. She handled a crazy lady with extreme patience. excellent customer service .
July 2026
Michelle is one of the best employees I’ve seen in a very long time, she’s very helpful and is always around being very attentive! She helped me check out a couple of beads I needed and even gave me some advice about some crafts! Very good at her job and attending customers. Will be coming back!
June 2026
Sara in the photo department made my morning. Excellent service, I’ll be back because of her!
