O'Reilly Auto Parts in Austin, Texas, located at 2409 South Congress Avenue, is known for its exceptional customer service and helpful staff. The store offers a wide range of parts, tools, and accessories, along with valuable services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the knowledgeable employees who go above and beyond to assist, such as Justin, who helped a customer save money by identifying a warranty on their battery and even lent his socket wrench for the battery change. Another customer praised Mario for his quick and attentive service while installing a new battery. The staff is not only professional but also kind, as seen when Ruben comforted a distressed customer in the heat while addressing their car issues. O'Reilly Auto Parts is also recognized for its free Loaner Tool program, making it easier for customers to take on DIY repairs. With over 6,000 locations nationwide, customers can always find support and expertise at O'Reilly Auto Parts.
Oscar gave us Customer Service so good. He is now my first born’s godfather. I love that man. I would march into battle for Oscar.
August 2026
Mark was amazing and so helpful! All staff was very friendly.
August 2026
Team was awesome! They helped rip my old license plate off even though the screws were stripped. No way I could have done it my self and they figured out a way. Super nice guys, very helpful. They even put my new plate on with some extra screws.
