O'Reilly Auto Parts in Austin, Texas, located at 9505 Menchaca Road, provides a wide range of auto parts, tools, and services. Customers appreciate the knowledgeable Parts Professionals, who are ready to assist with any project inquiries. The store offers various services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers have praised the fast and efficient battery installation service, often completed in about 20 minutes. The store is also recognized for its excellent customer service, with several reviews highlighting staff members who went above and beyond to help, such as directing customers to other locations for hard-to-find parts. O'Reilly Auto Parts also stands out for its commitment to honoring warranties. Customers have shared positive experiences regarding warranty claims, showcasing the company's dedication to customer satisfaction. Although there have been a few minor issues, such as miscommunication regarding installation fees, the overall sentiment is one of appreciation for the store's helpfulness and support. With a free Loaner Tool program and brake rotor resurfacing services, O'Reilly Auto Parts remains a trusted choice for automotive needs, ensuring customers return for their future projects.
Justin went above and beyond to help me. Even though I had an inexpensive purchase of a couple of screws and there were other customers to assist, he took the time to repair my messed up threads. He managed to do it while balancing the flow of assisting others. Excellent customer service.
September 2025
Always get the help I need here. They go beyond your expectations and are very kind to this older lady.
May 2025
Great help and service. And help me with questions appreciate the customer service
