Pak Mail on Balcones is a highly recommended business known for its friendly and knowledgeable staff. Customers appreciate the personal and attentive service they receive, with staff members like Kelly, Marissa, and Michael going out of their way to help with various needs. The location is convenient and easy to access, making drop-offs, shipping, and document printing simple and efficient. The team is especially praised for their careful and professional packing, particularly when shipping fragile or large valuable items like paintings and prints, which often arrive in perfect condition. Although some customers note that prices can be high, they believe the quality of service and packaging makes it worth it. The staff's willingness to listen, provide solutions, and ensure items are shipped safely sets this business apart from others. They accept all major carriers—USPS, UPS, and FedEx—and even offer helpful advice on supplies. Overall, Pak Mail offers top-notch, personalized service and reliable shipping, making it a trusted choice for many customers in Austin.
I have visited Pak mail several times. Staffs are always friendly and helpful. Highly recommended
July 2024
Incredible white-glove service. I’m not one to write reviews but these guys did a 12/10 job packing and shipping a large delicate item. The team is very friendly, great communicators, and went totally out of their way to accommodate a complicated item. Don’t hesitate to use them the next time you need something shipped!
June 2024
Shipped seven framed paintings and prints and the packing was phenomenal! All arrived in perfect condition. I highly recommend them for sending large valuable items. Although pricey, it was totally worth it. Exceptional customer service.
