Petco is a health and wellness company dedicated to enhancing the lives of pets and their owners. The Austin location at 9828 Great Hills Trl offers a wide range of pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the full-service grooming and veterinarian services, including Vetco Vaccination Clinics and pet adoption services. Training classes for dogs and puppies are also available to help pet parents provide the best care for their pets. Most reviews highlight the friendly and helpful staff, especially during grooming services. Customers have had positive experiences with services like dog bathing, noting the gentle care provided. However, some feedback indicates issues with pricing and customer service at the register, as one customer felt that they received inadequate assistance regarding discounts. While the store is well-stocked and clean, some items may be pricier than expected, prompting some customers to prefer online shopping for better deals. Overall, Petco is recognized for its knowledgeable and attentive staff, making it a favorable choice for pet owners seeking quality products and services. Despite some mixed reviews regarding pricing and service, many customers express a willingness to return due to the positive in-store experiences.
My dog needed a new harness and Ashley was SUPER helpful, she found me the perfect one and even helped fit it! She gave me a ton of great advice. Will definitely be back because of her!!
April 2025
Well stocked and clean store. Friendly and well- informed staff.
March 2025
We came in to have our new puppy bathed and introduced to grooming. Kalee did such a wonderful job. She was so gentle with her and so helpful. The other staff were also very friendly. We will definitely be back.
