Pottery Barn Kids is a charming and welcoming store that offers a wide selection of baby bedding, room accessories, toys, and personalized items. Customers often appreciate the friendly and helpful staff, such as Brooke, Sarah, and Roni, who go above and beyond to assist with product selection, personalization, and answering questions. Many praise the staff for their patience, kindness, and attentive service, which makes shopping a pleasant experience. For example, Brooke is known for her welcoming attitude and patience, helping customers find the right chair and personalize it for special occasions. Sarah provides thoughtful assistance with embroidery and ensures customer satisfaction, while Roni offers expert guidance in choosing nursery furniture, making the process effortless and enjoyable. Customers also enjoy the store’s clean and nice environment, with many items that match what’s seen online. However, some mention that staff can sometimes be less friendly and may be distracted, which can make certain inquiries feel less smooth. Overall, Pottery Barn Kids is valued for its lovely products, helpful staff, and pleasant shopping atmosphere, encouraging customers to return for more nursery and baby essentials. The store's dedication to customer service and quality makes it a favorite spot for those decorating or shopping for children’s rooms.
An experience like no with when Brooke is your none sales representative. You come in and just already feel safe and at home with the staff. Brooke took over and showed us the way to the right chair and rug. Come in ask for Brooke she’ll get you in the right direction.
September 2024
Sheryl assisted me in ordering the Blythe tufted bed in store, and she was incredibly friendly and helpful. The delivery was quick, and my daughter loves her new bed.
January 2024
Customer service was great. Jennifer assisted from the beginning to the end. We had to order three items and all were delivered weeks before estimated time. All around fantastic experience.
