I always have the best service when I go through the drive thru bank. This is by far my favorite prosperity branch. The girls working are always happy and pleasant and fast! Niurka(sp) is absolutely amazing and having a little chat while she processes my checks is honestly one of the highlights of my day!
January 2022
Worst bank I've ever used. Horrible manage to. They think the customer is here to serve them. Closed my account and moved it to a bank which wants my business.
December 2020
Disappointed in the banks handling of phone verbiage in a stressful situation. Got 3 different bits of information from 3 different people. Training needs to be on the same page. Lack of proper information given to all employees in regards to accounts. Simple understanding of the APP and also having empathy can go a long... read full comment
