Public Storage

Most Recent Comments

• July 2025 by Marie Garcia
  Kassie was great!!
  Good customer service!
• July 2025 by Holly Moss
  Great property manager onsite. Has called 3 times to check in on me and my move. The first day, I was about to call them, and she called 5 minutes later. 😁!! 🥳🙏
• June 2025 by Jordan Crawforth
  Shanna is the property manager and she is very helpful. Great place to store extra items. Nice large elevators.
• April 2025 by Jessie Safoshnik
  The property manager at the 290 location is excellent! Her name is Kassie, and she helped me secure exactly what I wanted and at a very reasonable rate.
• April 2025 by Jackson Pollock
  Easy seamless to get started very clean units. Good location. The manager of the site called after a few days of renting there to make sure it’s all good, which I really appreciated
• March 2025 by Kent Barnes
  This location has been let to run down. The lights in the hallway outside my unit have needed to be replaced for a year. There is always trash in the driveway and around. The so-called 'climate controlled storage' is less than desirable. Some of my items rusted and had mildew on them. I had to throw away 2 expensive wool oriental rugs that had been eaten by insects. Prices are high and constantly going up. It used to be much better when staff was available, but covid changed that. Now, it is a game of wills trying to talk to someone. People forget to put the carts back, making it difficult to move your belongings in or out. Customer service and any personal attention is a thing of the past.
• January 2025 by Tonya Yeager-Eppes
  If I could give less than 1 star, I would. My items ended up covered in mold and it’s been broken into multiple times. The worst part is that after the most recent break in, they raised my rent by $100! They don’t even have carts available anymore. Extremely unhappy and disappointed. You would think that paying over $600 a month would provide some level of security to make sure no one breaks in and steals your stuff…apparently not.
• January 2025 by G
  This is perhaps the best storage facility I've ever had the pleasure of doing buisness with. And it was all do to the wonderful and beautiful PM Kassie. She answered all my questions was very knowledgeable, informative , and very polite. Thank you Kassie for a wonderful experience. Highly recommend Public Storage out on 290.
• January 2025 by Keandre Taylor
  Ms. Kassie gave me the best help when my locking system on my gate was placed on incorrectly. She changed it to help me lock my storage. Shout Ms. Kassie on 01/11/2025 2:50 pm
• December 2024 by Angela Yang
  Public storage kept emailing me to leave a review, so here’s my review in one word - ROACHES 🪳🪳🪳.
  
  I was in the process of moving in on a Friday afternoon, when the movers and I noticed live roaches in the hallways. There was no onsite office with actual people to physically monitor the problem, only a self-service kiosk that connected you to a help agent remotely. The lady I spoke with was empathetic and told me they would get pest control out by the next day to re-treat that area. I received a follow-up call from Shana, the property manager at another public storage location, who said she would ask her boss to transfer me over to another building.
  
  Late Saturday afternoon (around 4pm) I went back to the unit and still found live roaches in the hallway. I’m not sure if the additional pest treatment actually happened, or if the infestation was just too massive for it to work. By that point I did not want to wait around for a property manager’s boss to respond to an email during Monday working hours - I needed to get out of there ASAP. I moved out that Sunday, just 2 days after moving in.
  
  Obviously I’m extremely disappointed in my experience at Public Storage. I did ask for a refund and compensation for having to use movers twice, so I will update this review with how that goes. Thanks for reading!
  
  P.S. My experience with the app was also terrible - Public storage has QR codes at the entrances telling you to download the app so you don’t have to use your access code every time to get in. I would stand in front of the elevator, or right at the very entrance I was trying to unlock, and the app would insist that I was “out of range.” I just used the access code every time.
• December 2024 by Oliver C
  I rented here for about 15 months. The facility is nice and I felt safe leaving my items there for an extended period of time.
  
  The front office does not have someone working there at all times, but they have a video chat computer that allows you to connect with someone immediately.
  
  The in-person staff I did come across were extremely nice, especially Troy, who was able to help me out with a problem of my own creation.
  
  I would absolutely rent here again.
• December 2024 by Eduardo Hernandez
  There is a cockroach infestation in this building. I would not recommend renting here because the cockroaches will infest all of your stuff
• December 2024 by Julia T
  Absolutely disgusting amount of dead and alive roaches. The place is absolutely infested.
• September 2024 by Rhema Wambua
  Andy was so kind and helpful when I needed a unit! I highly recommend this location and make sure you ask for her!
• September 2024 by John Goonan
  Andy does a phenomenal job running her property