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March 2024 by Sandie Haverlah
Rented a space in December for two weeks and paid for two months, the minimum which is the policy here. After scheduling move out date online, receiving written confirmation of final payment and move out, I am getting calls from a collection agency. I have receipts, email confirmations, credit card records, but no one is ever in the office and no one returns the calls. Have left multiple messages with the corporate office, too. This place may be a fraudulent operation. Don’t leave your things here, you’ll regret every minute, even after you are gone.
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March 2024 by Layne Brookshire
We have been renting for our business here for over 2 years. When we don't need any assistance it does what we need it to do but anytime we need someone, there is no one available in the office. Our gate code has a pattern of not authorizing access and we therefore cannot access our unit. The phone number to the office doesn't get answered (currently 10am on a Friday), the 1-800 number disconnected me 4 times today without getting past authorizing my account and the chat feature has taken over 30 minutes asking about authorizations of info on our account. Unfortunately very inconvenient for any reason, but this puts us behind our work schedule.
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January 2024 by Katie Peurrung
The office is never open and there is never anyone on site. The gate is often broken and I’ve had to call to get my entry code fixed twice now. No on-site support from manager or any employees. Bathrooms were closed about half a year ago and never reopened. It is “temp controlled” but actually gets about 55-85 degrees winter to summer. Would not recommend.
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December 2023 by Melinda Evelyn
The management is amazing the woman who's been working there for multiple years helped me every step of the way I have a disability and it can sometimes make people uncomfortable around me she was so helpful and patient it's a great place very safe extremely clean very lucky I found it. They even helped me with my puppy when I was getting so overwhelmed just amazing.
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December 2023 by John Vick
Great experience due to Timothy. He is awesome.Unit need swept. He jumped on it!Rainy. We needed to throw away some stuff. Timothy went out of his way to help us put it in their dumpster. 300 yards away. He unlocked it right away for us.Then we needed help on the lock system, and he was so helpful. Perfect.If you need storage go see Timothy at public storage on research Blvd in Austin!He is awesome!Best experience ever at a storage facility.
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December 2023 by J Clay
The staff at this Public Storage has always been friendly and informative. I often am traveling away from Austin and they make every effort to be accommodating of the occasional special need.
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September 2023 by Fauna Randolph
Breana helped us and she is amazing! Public Storage customer support was so helpful!
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August 2023 by Stephanie O
DON'T RENT IN THIS LOCATION! If I could give negative stars I would.First thing, I rented a unit that was supposed to be "a dollar" 1st month deal, it indeed was not a dollar. Came out to over $40 due to "fees"Second they never have anyone available on site for help. The gate is always broken so you cant access it when you please.They lie about things to get you to rent for longer than expected and make it hard for you to cancel.0/100 would not recommend.
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August 2023 by Stephanie O.
DON'T RENT IN THIS LOCATION! BELIVE EVERY NEGATIVE REVIEW YOU READ. First thing, I rented a unit that was supposed to be "a dollar" 1st month deal, it indeed was not a dollar. Came out to over $40 due to "fees"Second they never have anyone available on site for help so you're forced to use the app that's pretty unreliable also. The gate is always broken so you cant access it when you please.They lie about things to get you to rent for longer than expected and make it hard for you to cancel. They are money hungry and rude. 0/100 would not recommend. If I could give negative stars I would.
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August 2023 by S K
I was gonna go to another location on research Blvd, but the rental office was closed when I got there. Couldn’t contact anyone.So, I went to this location. Zaida was so helpful, and she found me a perfect unit for me- perfect in terms of size and location (mine has a convenient location). Made a reservation right after the tour.Thank you, Zaida!
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June 2023 by Marlies West
I had some issues upon moving in but the district manager personally called me twice to fix the issues and make things right. I am impressed with the professionalism and how he strived to ensure I was a happy customer.
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June 2023 by Marlies W.
I would not recommend this place to anyone..... I would honestly just prefer to go elsewhere. They have made the process so unbelievably difficult. Their website CLEARLY states first months rent for $1 but it's only at "participating" locations and isn't act true. At this particular location, they sent a link for the map of the property, which doesn't work. I spent over 30 min just looking for my unit. They do not have enough dollys and the elevator is a COMPLETE NIGHTMARE!!!!!! Entering your code each time and only one person can use the elevator at a time.... I went to go talk to the property manager at 11:30 on a Monday and the doors were completely locked and no one was working.... It's been a nightmare! Would definitely recommend elsewhere
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April 2023 by Ryan Simkins
I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!
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April 2023 by Pamela C
Leticia and Dawn were incredibly helpful. Leticia took us on a tour of the storage spaces to help us decide what size we needed. They were both very friendly and knowledgeable and helped us get the best price. We highly recommend them!
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April 2023 by Liv Wickedly
Dawn was epically kind, helpful, knowledgeable, and service oriented. The facility is very clean and super easy to work with in every way!
