Public Storage offers storage spaces in Austin with free reservation and no commitment. Customers can use the online eRental to skip the counter. The business provides personal attention, a tradition for nearly 50 years. Reviews highlight extremely helpful, knowledgeable, and pleasant staff who provide great care and impeccable customer service. Employees are noted for being patient, making the process easy and simple, and removing stress and worry. Customers report securing the perfect sized space, getting the exact unit in the desired location without changing buildings or floors, and moving units quickly. Positive experiences include great promotions, credit towards accounts, and serious attention to previous concerns. The service is described as the best customer service experienced in a long time, contributing to a great first experience and happy customers who are glad to stay at the location.
Katrina and Dawn offered excellent customer service
September 2026
Katrina was great getting my new space set up and ready! She and Dawn were a bright spot in my day.
September 2026
Ive been a renter at public storage for many years and Dawn is my go to everytime. She is very knowledgeable, she always answers all my questions and addresses issues on the property. Although i do believe she needs more support from public storage. Recommend public storage but more specifically this location for Dawn.
