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February 2024 by SUMIT SIRCAR
Easy check in. Promptly called me. Technician amiable but not very good technical skills inserting the needle. Needed to switch arms after many painful attempts.
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February 2024 by Annie Wilson
Made my appointment online. Check-in was easy. Amanda drew my blood and she was fantastic. Easily the best (fastest and most painless) blood draw I’ve ever had. 10 stars.
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February 2024 by Manolo Alvarez
I passed out and the nurse was incredibly helpful and nice about it.
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February 2024 by Leslie T.
Showed up at exactly 6:30am, checked in without an appointment and was called in 10 min later. My technician was nice and efficient. Overall experience was good, no complaints. I will say there were about 6 people that checked in behind me so if you don't have an appointment arrive right when they open. I think they only have one technician from 6:30-8am.
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January 2024 by JT Walker
Third World. No management or customer service in sight. Beleaguered and miserable employees forced to work in factory like conditions. Imagine a nightmare where you are forced to go through H-E-B self check out for all eternity and you have some idea of what this place feels like. Quest, at least based on this location, is an embarrassment to the medical profession. Avoid at all costs.
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January 2024 by Summer Wright
First, they didn't send my blood on time and I had to get redrawn. Then they double booked me and refused to accommodate me. I needed a blood draw done in a timely manner to test my hormones levels at peak after a pellet, and will now have to wait another three months.
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January 2024 by J.T. W.
Third World, with apologies to the third world. No management or customer service in sight. Beleaguered and miserable employees forced to work in factory like conditions. Imagine a nightmare where you are forced to go through a malfunctioning H-E-B self check out for all eternity and you have some idea of what this place feels like. Quest, at least based on this location, is an embarrassment to the medical profession. Avoid at all costs.
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January 2024 by victoria Grimes
Please don’t waste your time coming to this Quest location. My appointment was at 12:30 and I arrived at 12:15. They have no one manning the desk. In the time I arrived there were 3 people waiting to check in (the self check in kiosk does not work) and by my appointment time another 3 people walked in after me. Mind you… no one from the back has come to check anyone in. There was a lot of confusion if anyone was checked in at all because the kiosk did not work.A woman had an 11:30 appointment and was never seen. The staff told her even though she had an appointment it wasn’t in their system and she had to be treated as a walk in.I was not seen until 12:45 and the staff was extremely lackadaisical and unconcerned with appointment issues. They seem understaffed and will ignore patients at the front desk waiting to speak with someone to confirm their appointment. On a positive note, my phlebotomist was nice once I entered the patient room.Don’t be like me and read the poor reviews and thing anything will be different. This is a horrible Quest and needs to be shut down.
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January 2024 by Charity
Made an appt, waited all of 2 min once I checked in. Amanda drew my blood and was so good! Probably the best I’ve ever had. She has techniques I’ve never experienced before and was able to draw blood from a vein no one had ever been able to get blood from. And I couldn’t feel it! She’s awesome!
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January 2024 by A2024
I had a very unpleasant Saturday walk in visit today. Giving this location 2 stars only because my husband was lucky to do his blood work with a much nicer and more helpful person than the staff member I met. We both had a printed blood work order from our doctors office, so it was not in the system. The lady I was lucky to deal with was annoyed that she had to enter all the info in. There was some confusion about which insurance to use, new though I was open to help, just never got a chance to communicate with this staff as adults or at least professional people would do. I would never think this could be a good reason to stop answering my questions or talking to me. The last thing she asked me was if I have arm preference. After that she punched my vein the way it hurt me that bad that I had to tell her. She did not say anything, did not ask any questions, just kept standing there changing test tubes. She hurt me intentionally because I did not do something the way she wanted. Now I have a pretty big blood hématome on my arm that I cannot use as it is hurting that bad.
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January 2024 by Scott Pine
I was about six minutes late and they canceled my appointment. I asked if they would still take me and they said they would look into it. I sat there for another 25 minutes without an answer. Finally just left. Terrible customer service.
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November 2023 by Cynthia Sánchez
I had a very unpleasant visit today. The phlebotomist who received me had a certain attitude, as if she was bothered by my presence, (whatever, no big problem). My lab request wasn't in the system, so she offered to hold my spot while I called my doctor. I went back to the waiting room. When she called another patient, I informed her that my doctor had already sent the lab request. She replied, 'Oh, it takes a while to show up; we'll call you.' I waited for 30 minutes with no sign of her.I approached two other phlebotomists who were there and asked them to check if my lab request was in the system. They seemed bothered by me being there asking but said they would check. I waited for another 10 minutes, but nobody came out to update me on the status. I approached them again, and one of the phlebotomists rudely told me they didn't have my request. At that point, I was done. It was clear that they just didn't care to have me waiting for 40 minutes and were not interested in helping me.So, I went to another Quest location, where they had me in and out in 5 minutes. The strange part is that they did have my lab request in the system.At the end I'm glad they didn't touch my veins, I won't be returning to this Quest location.I truly hope that Quest Labs takes action, and invests in training their employees to provide better customer service, this treatment is unacceptable.
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October 2023 by Kristie Jones (TXEducator)
Visited as a walk-in on a Saturday. Even though there was a steady flow of appointments, they got me in quickly. I'm a difficult draw but it only took one stick. I was in and out in less than 20 mins.
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October 2023 by R L
Phone system is garbage. I just want to talk to an employee to see if I can drop something off but the phone system won't let that happen
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September 2023 by Kristie Jones
Visited as a walk-in on a Saturday. Even though there was a steady flow of appointments, they got me in quickly. I'm a difficult draw but it only took one stick. I was in and out in less than 20 mins.
