REI is a well-established outdoor retail store that caters to outdoor enthusiasts of all levels. The store offers a wide range of outdoor gear and clothing, including products for hiking, climbing, water activities, and more. REI is known for its quality products and stands behind all items with a 100% satisfaction guarantee. The store also features its own line of award-winning REI brand gear designed for durability and performance. Customers appreciate the friendly and helpful staff, with many reviews highlighting excellent customer service, including assistance with returns and product questions. REI has a community-focused atmosphere, often hosting local classes and trips for outdoor learning and adventure. The store carries a variety of equipment, including some discounted returned items, which helps reduce waste and offers savings. While its selection for specific needs like arborist gear may be limited, it remains a popular destination for outdoor lovers seeking reliable gear and expert advice. As a member of the co-op for over 50 years, shoppers benefit from dividends and good return policies. Although some feel that REI has become more mainstream and less focused solely on hardcore outdoorspeople, it continues to be a trusted place for outdoor gear, community, and outdoor education.
I had such a great experience today with Chantal at checkout! She was able to check my award balance and answer a few of my questions, all while being super kind and very quick. Such an awesome experience with an awesome staff member who really showcased the community that REI is about.
July 2025
Great little nature and sports equipment store that nevertheless carries a lot of items. There's even a section of returned items you can get at a discount, which is an awesome program to prevent waste.
April 2025
Had what I needed for a job, but not really the store for me. Small selection of rope and carabiners that might suit arborists in a pinch, but the focus is more on rock and wall climbers.
