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March 2024 by Victoria Ball
Isabella was so incredibly helpful and knowledgeable! She helped my boyfriend get ready for a month long trip to Nepal, I don’t think he would have been prepared without her help & knowledge. Thank you so much!!
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March 2024 by Jqiatx
Pro tip: get the membership when you know you want to buy $30 of stuff - they give you store credit for the equivalent of their one time membership fee.Pro tip 2: sales are the best way to experience REI. A Patagonia Nanopuff normally retails for around $200 to $250. I got mine on super sale in the iconic Patagonia Navy for $100. I recently saw a silver in the return sale section for $57.Great deal. Great service. Best quality on everything. This is where true deals live.
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March 2024 by Samuel Schroeder
James in the bike section was great. Thanks for everything!
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March 2024 by Thomas Fackler
A shopping experience. In some cases in reverse. But every nature dungeon has its goblins. And every goblin has its riddles. And all riddles are an opportunity for dialogue.
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March 2024 by BJ Derganc
They have one of the best bike shops in town with a really knowledgable and friendly staff. Really appreciate the fantastic service and advice we’ve received over the years.
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March 2024 by Caleb Price
Shoutout to the guys working in the bike shop. Matthew took care of me well, he was very knowledgeable and professional and helped get me back on the road. Thank you!
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February 2024 by Lavender
Enrique was very nice and knowledgeable in the shoe section. They were very patient with all of our vegan shoe questions and helped us find shoes with their shoe knowledge. They deserve a raise or extra vegan snacks!! ?
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February 2024 by Natalie Tan
The selection for summer clothes isn't the best coming for a visit in early January to be honest. Wanted to get a pair of convertible pants but there were none in stock for my size as a 5'1 person who has a small waist- all the sizes were way too massive and I was swimming in it. The sandals designs were also limited and I settled on a black pair of chacos, since I badly needed a new pair to bring back home as I was at the tail end of my trip. Staff are friendly and helpful as always though.
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February 2024 by Joe England
A great source for high quality winter wear and equipment for technical backpacking, biking climbing, and hiking
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February 2024 by Andrea Perrine
Super kind and educated staff! Helped my friend join the co-op and get her first pair of blundstones without ease.
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January 2024 by Jorge Muniz
Came in to get a flat repaired, after I ran over a roofing nail...Reeder went the extra mile and also found a small defect in manufacturing of tube, I was given a new tube and the trip cost me a signature. Ashton was also a great help in getting us taken care of...Great team at REI downtown Austin, as always
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December 2023 by Andrew Fuchs
I love that the finally got rid of single use shopping bags. This store is well run with friendly staff, and an excellent return policy. Make sure to pop in for garage sales!
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December 2023 by Sav
I love this REI! It always well stocked and the workers there are knowledgeable and eager are to help. Thanks to Sierra? Ciara? (Sorry if I misspelled her name) for helping me!
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November 2023 by Jeffrey Parks
This is the worst REI I’ve been to. I’ve had to bring returns to another REI after standing in line here because the cashiers aren’t familiar with REI’s return policies twice now. I guess I’ll just drive straight to the North location even though it’s twice the distance from my house going forward.
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October 2023 by Fred Butoma
Gear indexing was worse than before I came in. Had a feeling that they wanted to charge me for parts and labor that could’ve been fixed with a simple indexing. Hope I can find myself an honest bike shop. Got my bike tube labor for free.