REI is a popular outdoor store known for its high-quality gear and apparel for activities like hiking, camping, biking, and more. The store offers a wide selection of top brands and their own award-winning REI brand products. Customers appreciate the friendly, knowledgeable staff who are eager to help find the right gear and provide excellent service. Many reviews highlight staff members like Leah, Mike, and Brianna, who go above and beyond to assist customers with patience and care. The store is well-organized, clean, and inviting, making it a pleasant shopping experience. REI also stands behind its products with a 100% satisfaction guarantee and has a good return policy. Members benefit from additional perks, and the store’s commitment to quality and customer service makes it a favorite place for outdoor enthusiasts. Whether someone is new to outdoor adventures or experienced, REI provides helpful advice, a friendly atmosphere, and a wide range of outdoor gear to support their adventures.
Friendly, knowledgeable, helpful staff. Great selection
June 2025
Leah and Mike in the bicycle department were awesome! They went above and beyond to help me with all my gear and took the time to make sure everything was just right. Great service and a great experience!
June 2025
Didn’t buy anything as they didn’t have my size. Brianna was super helpful and brought me 5 different Merrill sizes, super patient and called to reserve some shoes for me in downtown that were the correct size!
