Sherwin-Williams Paint Store is a place where customers can get help with paint matching and color selection. One customer shared that they brought in a sample and received 10 gallons of matching paint quickly, with staff assisting in loading it into their car. However, they experienced disappointment when the color did not match exactly after painting, though the store manager listened and offered solutions, including replacing the paint and providing other options. This customer appreciated the store's effort to resolve the issue and praised the manager's helpfulness and patience. Another customer praised the store for achieving a perfect color match for a furniture piece, expressing gratitude for the helpful staff. Dino was highlighted as especially helpful, knowledgeable, and polite, providing answers and even a Bluetooth device to aid in paint matching. There was also a mention of a hassle related to a discount for a contractor, which required effort to resolve. Overall, the store is recognized for good customer service, helpful staff, and quality paint matching, with some minor issues related to discounts and color discrepancies.
I received a perfect color match for a very important piece of furniture. Thank You Tom Walsh Transwestern
September 2024
It was a bit of a wait but great staff, both friendly and knowledgeable.
August 2022
Update 7/17/22: added 2 stars to review after company honored original discount. Store didn't honor original discount for my contractor on second purchase of more paint. Hassle to get refund.
