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October 2024 by Joyce Wu
What's the point of booking an appointment online, checking in ahead of time, and receiving a notification that it’s my turn, only to be left waiting endlessly? It's incredibly frustrating to waste half an hour without being able to complete something as simple as returning equipment. I ended up carrying everything to the store, only to have to take it all back home.
I strongly recommend returning items through UPS instead of at a Spectrum store to avoid this frustration—it could save you time and prevent a ruined day.
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October 2024 by bill kratz
No street side parking. Must use parking garage and cross two busy streets and climb steps to entrance
Not friendly for people with disabilities
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October 2024 by D Williams
Cool people got me in and out and had what I wanted
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October 2024 by Fabian Sustaita
Horrible experience with sales, and now they can't replace my s23 ultra screen even though I have the phone insurance added to my bill every single month. Scam!
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October 2024 by Ed Stuard
Service interruptions, that's what you can count on spectrum to have. They are the WORST! Important business meeting? Ha! Spectrum doesn't care. In the middle of an online real estate transaction? Again, spectrum does t care! They just plain provide irreliable and inconsistent service! Don't believe me? Check the actual outages that have happened in YOUR area. Be careful, watch out! They make promises that they have zero intention of following through on.
My advice: look elsewhere, like Google fiber. Spectrum is trash...
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October 2024 by Lino Manzanares
Carlos was rude, at first I came to unlock my phone, I told him I wanted to pay everything so I could cancel, he told me to do it over the phone, when I came back I told him I had already done it but it was still locked, he was very rude, like The telephone customer service girl at first tried to keep me from canceling by offering to lower the price, which is why I decided to cancel and because of the constant internet failures, they should improve their service, respect promotions, to stay with you. And be kind at all times like when you are going to hire… ?
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October 2024 by Nimit
Customer service needs improvement. Employee that we met Shae was constantly on phone while we were standing right in front of her. She seemed uninterested in her job and had an attitude when we asked any question. Very disorganized and unprofessional.
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September 2024 by Pedro Gonzalez
Rates go up a lot...
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September 2024 by John Buckley
Nothing like being ignored, put your name in. Wait around for 20 minutes while six "workers" watch one person serve customers as the other customers get frustrated.
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September 2024 by Vladislav Misaev
Big thanks to Erica. Great service.
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September 2024 by Josephine Zakariya
The worst customer service
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September 2024 by Gavin Li
It's a total scam. They told us they offer 170 credit but turns out it only applies to the previous 2 months which we already paid. Which means the credit is $0. It's totally a joke.
After 1 hour call, they refused to allow us to use the credit.
Don't waste your time and energy, go any other service.
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September 2024 by Luis Betancourt
A girl attended us very very reluctantly
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August 2024 by Kelsey Hales
It's like the DMV, but you wait longer. Needed to turn in my equipment and I've been here for almost an hour and my number is no closer to having been called. This is insane.
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August 2024 by Daniel Almendarez
Amazing staff! Quick in and out!
