The Spectrum Store provides services for Internet, Mobile, Cable TV, and equipment handling. Customer experiences vary significantly. Many reviews report extremely long wait times, often over an hour, due to few associates being available. The store is consistently described as incredibly busy. Some customers found the staff to be very informative, helpful, and amazing, making processes smooth and easy. They offer suggestions, like using a UPS store for faster equipment return, and use a manual device to organize the waiting list. However, other customers report major frustrations, including unsuccessful service transfers that left phones unusable and a lack of real solutions. The process for returning equipment is noted as needing improvement at a leadership level. The store itself is noted as being very neat.
Exchanged an older modem for a newer one. The tech said there was nothing we needed to do to activate it, but plug it in. After 45 minutes of troubleshooting, we contacted Spectrum. The store had not activated the device and it had to be done remotely.
October 2026
We had an issue with a scammer who ordered hardware and added everything he could to our account. Paul helped secure our account and get us reimbursed.
October 2026
I was assisted this morning by a store specialist named Belle. There was a lot of crowd this morning and my specific case actually needed a lot of back-and-forth. She was extremely patient, helped get me set up quickly, and addressed any and all questions I had. It was some of the best customer care that I have experienced... read full comment
