The Spectrum Store provides services for Internet, Mobile, Cable TV, and equipment handling. Customer experiences vary significantly. Many reviews report extremely long wait times, often over an hour, due to few associates being available. The store is consistently described as incredibly busy. Some customers found the staff to be very informative, helpful, and amazing, making processes smooth and easy. They offer suggestions, like using a UPS store for faster equipment return, and use a manual device to organize the waiting list. However, other customers report major frustrations, including unsuccessful service transfers that left phones unusable and a lack of real solutions. The process for returning equipment is noted as needing improvement at a leadership level. The store itself is noted as being very neat.
Things went smoothly. Short wait time. Employee was very helpful. I just don't like the location as much as the one that used to be around Duval. But all in all, everything else was good
July 2026
Don't bother to make an appointment. They took walk-ins before me even though I had an appointment. I only had to wait 15 minutes, though, so it wasn't too bad, just annoying. Once I got helped, the associate was super nice and friendly and got me taken care of quickly.
June 2026
Daniel has been extremely helpful for my wife and I in getting us into a new phone. we are not super tech savvy and Daniel showed professionalism and patients with us and all our questions. Daniel is definately an asset to the company!
