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February 2024 by Dith Hunt
One person working on a Monday morning. The line is 8 people deep. Boxes are everywhere. There should be one person to handle pick ups and drop offs and another to do business services like notaries. Not an isolated experience, this place has always had mediocre to poor service.
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February 2024 by Daphne Glass
I just had to pay $3.06 to have your employee print a UPS label to SHIP an item back to Amazon.First time at your store and probably the last. To charge is absurd, but $3.06 is ridiculous. No other UPS store has charged to print a label.
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February 2024 by Shelby Elliott
Kristy was amazing! Despite having other customers trying to pull her in every direction she was patient, assistive and attentive! I will be going to her at this location from now on! Thank you Kristy!
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February 2024 by Mark Stevens
Excellent service and friendly staff! Easily seen from the nearby street. Went to this location to pick up a package. Even though the staff was busy with quite a few customers, they were friendly and helpful to get my package for me to pick up!
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January 2024 by Deb “AsaNé” Rivera
The store employee Brenda, she was very rude to not wait until I write down an email address for her to scan it and send it for me, it took less than 20 seconds to write it anyway, why act like there was no tomorrow if it was my turn?, She literally rudely left me hanging immediately and went to take a phone call when there was 2 other guys working with her and could of Done it as well. Thanks to another guy who noticed our discomfort, he came for our help. I will never go to this specific store again. Way to go Brenda!
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December 2023 by Eric Gardea
Brenda was super helpful and courteous! She helped me take care of several deliveries within minutes and gave me the white glove treatment. Taking the stress out of mailing for me. Go here and visit Brenda for your shipping needs!
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December 2023 by Livia Price
Joseph @ the MLK location was super helpful! He worked with me to try to find the best solution to making my parcel. He provided suggestions, boxes and quotes! Definitely appreciated his help and well informed advice!
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December 2023 by Katie Roy
Traveling for business from Boston and placed an order for client materials. Services was quick and exactly what we requested. Kristy did an amazing job of organizing all of the print orders!
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December 2023 by Norman Whitton
I went to ship a document mailer to Singapore. Brenda refused to print an address label so that I could pick up the document from the Texas Secretary of state to save time, and drop off later,. This is exceptionally inconvenient and rude. Their system seems extremely inflexible and not customer friendly.
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October 2023 by Grace Wong
Shout out to Kristi at the MLK location. We had a bulky Amazon return but the Amazon app wasn’t loading and Kristi went above and beyond trying to help us out so we could get the return label and not have to come back another time. The other employee was also kind/helpful as well. I come here every week for various things and the service has always been good.
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October 2023 by Rundong Wu
Returned three items, takes a long time because of their sizes, but Joseph is always helpful and patient to assist me. Thumb up for them. Great service and professionality.
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October 2023 by Meredith Brethe
Everyone is always so nice here! And they go out of their way to offer helpful info like parking, wait time if needed, etc
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September 2023 by Carlos Brondo
Needed to ship some art work and needed special corner protectors. I had called all over town and they came through. Exactly what I expected and needed. They knew exactly what I was looking for. Next time I won’t waste my time and call them directly.Kind and serviceableThanks again
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September 2023 by Ayush Patel
Had a wonderful time working with Brenda to get my documents printed,l and notarized. Very patient and cooperative.
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September 2023 by RA Sherrod
This store shipped one of my two packages to the return address instead of the shipping address, then wouldn't take responsibility for the mistake. The manager wouldn't even admit they made a mistake as they didn't want to pay for the shipping they screwed up. My items now missed a deadline for a conference. Would never come here again. Own up when you have obviously screwed something up and caused massive issues for a customer due to a missed deadline.
