The UPS Store #0077 in Austin is known for providing a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. Located one block west of the State Capitol on Lavaca between 11th and 12th, the store is praised for its friendly and helpful staff who consistently deliver excellent customer service. Customers frequently mention the professionalism, kindness, and patience of employees such as Brian, Jeremy, Luis, and Casey, who go above and beyond to assist with various needs. Many reviews highlight the staff’s ability to handle complex or urgent situations with care and efficiency. For example, one customer appreciated how staff quickly recognized their tight schedule and worked seamlessly to help meet deadlines, while another was grateful for staff who explained shipping options clearly and helped protect packages from rain. The store’s helpfulness extends to services like notarization, where an employee’s thorough assistance helped a customer complete their documents just in time for a college acceptance, even when the process was complicated by errors and limited resources. Customers also note the store’s cleanliness, fair prices, and the overall positive atmosphere. Compared to other courier services, many feel that UPS offers more professional and friendly service, making it their preferred choice for mailing and related needs. Overall, the store is recognized as a reliable, welcoming, and efficient location that consistently exceeds expectations and fosters customer satisfaction.
I was visiting Austin on a work trip and bought some framed art while I was there. I used the pack and ship service offered by this location and was pleased with the results. Pictures were packed very well and arrived safely and quickly.
May 2026
I want to Thank Mr. Alexis and Cassandra for all the help they gave me in completing a personal testament. They helped me over and beyond my expectations. I can’t thank them enough.
April 2026
This UPS Store is great! They take care of apostilles for you at a reasonable price. They are extremely helpful! I worked with Cassie, Jeremy and Brian - all very nice.
