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August 2025 by Ethan Hammond
I have never had a more disrespectful customer service experience than I had today. All I wanted to do was get a receipt for my package that was already paid to mail. None of your three employees in the store could be bothered to help me. A Black employee wearing a red shirt told me to scan it in the kiosk. I have never used this kiosk, I don’t know how the damn thing works. While I’m scanning, which I can’t tell if the damn machine is scanning or not, the employee yelled at me if I can read. This is unacceptable I am disabled and I have dyslexia. I have never used this stupid machine before.I rightfully cussed the employee out over this and asked for a supervisor. Naturally, the employee said the supervisor would not be there until 11:00AM the next day and it shows. I have run a retail store for over 20 years winning customer service awards such as the Best of the Brazos in Bryan, College Station. Get people who can help customers and don’t get frustrated if people need help, this is an absolutely unacceptable way to treat people.
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July 2025 by Ioana Merchea
Extremely kind!! She helped us with Amazon returns really quickly, even helped me find a box for my return, amazing service :)
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July 2025 by Zulma Rangel
Love this location because of the people that work there. There’s a person with the short braids, always in a great mood, so lively, always ready to help!!
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July 2025 by Eli Seal
I asked to see how a fragile package was going to be wrapped and he ignored me and walked away
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June 2025 by Amber Leiva-Marchissano
I had a good experience. The staff was super fun and friendly and they made sure everyone was getting what they needed. Katy took care of me and made sure I was able to get all of my labels printed and my package shipped with no hassle. Thank you Katy!
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June 2025 by Gladys Guyton
Great friendly staff…excellent customer service…
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June 2025 by Jonathan Davis
Best UPS I’ve ever dealt with. Great management, customer service and environment.
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June 2025 by J G
We went to this UPS store to send several items to different locations. It was somewhat complicated. I can’t emphasize strongly enough how competent Shay Nobles is. She not only took care of our needs, but at the same time was multitasking with several other customers and taking care of their needs. She is incredibly efficient and does so with a great attitude. I’m not sure how UPS keeps her, but whatever they pay her is not enough.
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June 2025 by Lucas Julian Carballeira
Ups sucks. Missing packages. Rude, lazy employees
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June 2025 by Hamilton Steele
Had a wonderful experience getting printed. Big shout out to Shay for helping me out, getting exactly what I need, and doing it quick. Will be coming back for all my printing needs.
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June 2025 by Junaina Mohammad Ali
You are late in sending, in addition to some employees being very lazy. You do everything, even sticking the product and the paper, and they just watch you. If you say, “Help me, I don’t know,” they say, “You are the one who should do it.”
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June 2025 by Ricky Vasquez
Friendly and very efficient
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May 2025 by Aide Torres
I have been coming to this UPS location for about a year and half and I can’t express how great it is! I’ve done it all Amazon returns, Shipping, Prints, Copies and have been helped by great employees EVERY SINGLE TIME! This location is one of a kind and I believe it’s due to the amazing costumer service!
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May 2025 by J DUB
Jules and Katie helped me print flyers for an event and were incredibly helpful ♥️
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April 2025 by Matthew Latimer
Go here only when you have to (aka Amazon). They literally charge you $4 to print the label (on top of the $34 it would apparently cost to ship a sweatshirt). Prices are Absurd. Staff were inflexible and had zero compassion.
Expensive enough that I made the switch to FedEx (who printed the label for free and shipped by package for $10 less).
