The UPS Store #6568 in Austin, located in Heb Shopping Plaza, is known for its friendly and helpful staff. Customers appreciate the team’s positive attitude and willingness to assist with a variety of services, including packing, shipping, printing, and document finishing. The staff members, especially one with short braids, are described as lively, fun, and highly competent. Many reviews highlight the exceptional service provided by employees like Katy and Shay, who efficiently handle tasks such as printing labels, shipping packages, and multitasking with multiple customers. The store also offers additional services like mailbox rentals, notary, shredding, and faxing, making it a convenient spot for various needs. Customers consistently mention their positive experiences, noting the staff’s professionalism and quick, effective service. Overall, this location is praised for its great customer service and a welcoming atmosphere, keeping customers coming back for a year and a half.
Whew it was totally crazy in there around 4:30 on a Friday but both employees especially Shay were super helpful, patient and giving great customer service.
April 2026
My favorite UPS store. Shay is hilarious and super helpful. She cares about helping customers. Thank you!
July 2025
Extremely kind!! She helped us with Amazon returns really quickly, even helped me find a box for my return, amazing service :)
