The UPS Store #6568 in Austin, located in Heb Shopping Plaza, is known for its friendly and helpful staff. Customers appreciate the team’s positive attitude and willingness to assist with a variety of services, including packing, shipping, printing, and document finishing. The staff members, especially one with short braids, are described as lively, fun, and highly competent. Many reviews highlight the exceptional service provided by employees like Katy and Shay, who efficiently handle tasks such as printing labels, shipping packages, and multitasking with multiple customers. The store also offers additional services like mailbox rentals, notary, shredding, and faxing, making it a convenient spot for various needs. Customers consistently mention their positive experiences, noting the staff’s professionalism and quick, effective service. Overall, this location is praised for its great customer service and a welcoming atmosphere, keeping customers coming back for a year and a half.
Both staff were very helpful, Veronica showed excellent customer service in handling and shipping out my package
September 2026
They were extremely helpful even while I was on a work call during my visit. Thank you!
August 2026
Great service in a hectic environment. The staff on 8/12/2026 around 4pm were quick and efficient. The blonde lady was very kind and gave especially great service
