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December 2023 by Teresa McDaneld
Service was fast and courteous. Store employees were friendly and helpful, positive and upbeat. They created an uplifting and positive vibe with costumers waiting in line for service.
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December 2023 by Philip Haney
I interacted with the nicest associate at this UPS. This time of year is always stressful and tempers are usually on standby. Not here and not today. Thank you for your kindness and smooth transaction!
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December 2023 by Krystal
The employees were nice and helpful. For returning something via mail, they have a self-service kiosk in the right side where you can scan your return QR code. It will print out a shipping label and there are free clear plastic bags to put the item in. Just seal the bag with the label and you are good to go. This works for Amazon and other online store returns if you have FREE returns. This is helping a lot with the wait time.
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December 2023 by Arely Ibarra
Sam, the store owner was extremely disrespectful. I wanted to make sure my packaged was returned and that I receive the receipt. I have returned many packages before and understand the process. After being disrespectful I said I can go to another store and he forcefully “helped” me while saying rude comments while I was in front of him to his staff and when I tried to grab my package he placed his hand on the packaged and forced me to still be attended there. I didn’t mind going somewhere else but I wasn’t going to be treated the way he did. Extremely bad customer service by the store owner himself.
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December 2023 by Kelly Freeman
Isabel was very nice and helpful. Great attitude. She was in the middle of a task when I asked her a question. She stopped what she was working on and gladly helped me, with a big smile.
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October 2023 by Joycelyn Washington
Went in to return items for amazon Wednesday and was assisted by Isabel. She was soo patient and helpful even though it was a mad house with people returning things. I didn't have my things ready for the return process but she helped me get all things together. I really appreciate great customer service and hard workers ! Keep it up UPS.
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October 2023 by Brittany
I don’t know the name of the person that helped me yesterday but SUCH a good attitude. There was a long line and I had several shipments and despite the chaos and being 20 min until close, still offered to help me with my last shipment. This was not lost on me. And appreciate you fully!
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October 2023 by Briana Gray
The best UPS experience I’ve had! The self help kiosk is easy to use but they were so quick to offer help. The hospitality was amazing! This will be my go to location! The new girl was 100/10 and they are lucky to have her positivity on the team.
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October 2023 by Mike Forare
Entered about 8:40am, one employee was near a customer, so I was pulling stuff out of backpack. Other employee asked what I needed quickly. I was less than organized, but I never felt like I was being rushed. My 2 items that were to be sent were completed very fast. Both staff members were polite and professional. I'll return here for sure ?
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October 2023 by Wayne Wylie
Crazy busy this morning. Staff was right on target. Moving people thru. All while being professional and courteous. Shea waited on me. She was awesome! 10 or more folks in line at the door. Some hollering. She just addressed them and sent them in the right direction. Very impressive.
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October 2023 by Matt
The black “general manager” refused to do a notary service for me because it was already signed.I told him I need him to notarize my signature, not the other one and he refused. He’s uneducated and I went to another UPS and they did it. Marcela at the Burnet location notarized it with no problem.You see how they pick and choose which reviews to respond to? Stay away from these types of places
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October 2023 by Colin
The staff were nice. Jules helped me pack and ship a gift I wanted to send. She gave me different options for shipping. Great service!
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August 2023 by Christine G
Every time I drop by this location lately, the same woman is working, and she is amazing. She hustles to get customers in and out the door and taken care of quickly. I hope that she is paid well and she sticks around. Great customer service.
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August 2023 by Angela Lu
I came to especially shout out Jules - some of my packages got lost and he went above and beyond and sent me updates for like half a year until everything got sorted out. He was especially professional and very kind. Thanks Jules!
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July 2023 by Hannah M.
I just mailed a letter and while I was there another customer was being extremely rude to the UPS worker. She kept complaining about how long it was taking even though she had only been there for 5 minutes. The worker handled the situation with grace and had lots of patience. Great job!
