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March 2024 by Adam Mueller
Worst post office in the United States! Took three trips down to get keys for our PO Box. Keys worked at first, now they will not open our box after one week of having them. Sitting in their parking lot as I write this waiting for them to open so I can waste even more of my time. It is apparent that USPS does not care about people or their time here at Blue Bonnet station. Thank you for nothing USPS.
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December 2023 by Kyle Hahn
You know, it’s bad enough that the people at this branch don’t care to serve anyone, but at least fix the self-serve station, so that we can all avoid your unpleasant selves if possible. The US post office is worthless.
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December 2023 by Tony P
Worst post office, I’ve ever been to! It took 45 minutes to pick up a Miquel key. And there were only five people ahead of me in line. The main door was broken and banged loudly the entire time. I hope I never have to return to this post office. What a hell hole!!!
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December 2023 by Zak Benear
Unhelpful front desk staff. Couldn't even confirm my package was set for pickup, didn't listen properly to my issue. Refused to check in the back to see if they'll do another scan for packages for pickup. Kept complaining to me that they had terrible tracking methods for their packages. Sounds more like a them problem, my orders shouldn't suffer for it.
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December 2023 by Cathy
UPDATE: I will be filing a complaint towards my mail person. This is the FIFTH time they misdelivered my packages. I have NEVER experienced this type of debacle until I moved into my new apartment. I hope you will be charged.They delivered my overseas package to another resident's mailbox in the same apartment complex. I am SOL and there's nothing that can be done about it. No repercussions to the mail person giving a free package to the wrong apt. $60 gone all thanks to the mail carrier.Edit: They delivered ANOTHER package to the wrong mailbox. I never experienced this until I moved around here.
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December 2023 by Erik B
Passed by today to pick up a couple of packages. I recently relocated to a new apartment all my mail and receiving without an issue and all my packages from everyone and everywhere except from USPS are going into my Amazon locker. Everything is working fine. I come today to verify what's going on while all my packages marked vacant and I get this rude woman basically yell at me in front of everybody because" I am calling her a liar" I have all the emails from all the packages I've had to pick up in my Amazon locker which she says I am not registered in.The nice older gentleman that assisted me did try to excuse her and figure out a resolution for me. However, there wasn't much he could do. I ask for the lady's (mailman) name. He appeared to be intimidated by her and did not share it
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November 2023 by Andrew Marvin
Go early for the walk-in passport service. We went at opening on a rainy day to minimize the amount of people there. It went really smoothly and they know exactly what they were doing. I could imagine people having a bad experience going during a busy time when it's a madhouse. Be smart and it will be a pleasant experience.
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September 2023 by TheroneShellman Media
I've utilized this post office about 8-10 times within two years and have never ran into any issues with waiting longer than necessary, or poor customer service. This is one of post offices which does get busy at times because, they also provide passport services.As soon as you enter there's an area with a self service kiosk which is very helpful. I've used it a few times with packages which just need postage, but the kiosk also does priority and express postage shipping as well.I've seen many of the reviews which had to do with wait times. Unless one is in need of passport services, purchasing material and stamps or dropping off, the self service kiosk provides most other shipping services.
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August 2023 by Eva Martinez
Awful. Obese Filipina clerk with glasses is spectacularly rude. I watched her stare at a customer like they were a bug or trash without bothering to speak, then let out a big sigh and started talking to her co worker. Didn’t bother to even ask what they needed or acknowledging them. Not sure what her problem is.Ariel and Ambrosia were great though.
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August 2023 by Jess Williams
Our neighborhood mailbox was vandalized weeks ago. Now I have to drive here (no where near my home) to wait in long lines to pickup my mail, which I need frequently to run my business. To make matters worse, the single person they have in charge of fulfillment of mail pickups takes more than one person at a time. So if the person behind you needs some other services, you'll stand around even longer to wait on their issues as well. What an absolute mess.
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July 2023 by Alison Kluber
Was suppose to get a call back on mon 24.They gave us keys to someone else locker. I had a package delivered that I was unaware of. I went to check the next day because a different package had been delivered. And got rude "do you mind" note although the second package proves it wasn't an inconvenience. Then we went on out of town. 4 days after that another note saying I have 10 days to pick up my mail but when my spouse when to pick up PER REQUEST. Nothing was there. Dude didn't even follow through with his own speedy expectations that he's getting paid for. We were expecting to get a license in the mail this week. Without is we are unable to undergo a new rental application. These people don't care. They are even rude in office when your not even bothering them(my 5 yea old wanted to look at the cards and he was trying to tell us we couldn't be there when spouse was holding our spot in line)
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July 2023 by M S
There is no one at the counter and there are two agents to help there. This queue to pick up package, inquiry and everything is one mile long.It’s unbelievably unfair.I am here to inform them about missing mail. I had to be here because of their error and now I have to wait for an hour.Ratings were so bad, I was worried coming in here. They were not untrue. No one seems to care about ratings or customer issues.But they want pay, benefits etc. I am aghast.
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July 2023 by Kyle Baer
Long lines, terrible customer service, zero innovation, and upset customers. This is our pathetic government’s attempt to serve its citizens. What’s shocking is that some people want to give more power to our government who can barely run a post office efficiently. If an organization can’t run a post office then we probably don’t want them running hospitals or schools.
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July 2023 by Ana L.
Fast service, no line. The mail guy was very helpful and nice. Gave me advice about different mail services . Very pleased with the service.
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June 2023 by Maddie H.
Waited over an hour to pick up a package and I come here often, never have this issue it only seems to be when Bryan is working think he may need re training or something
