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February 2024 by Haley Alt
I normally find buying a new phone and porting everything over very stressful. And having my broken phone glitching out like it's haunted made the whole process about 1000x more difficult and lengthy. Nate K at this store was amazing through the process. Patient, friendly, and he was managing multiple issues at once, which I found impressive. I felt well-taken care of and Nate had great suggestions for me.Jay was the one to set me up on my first day in (I came in to replace my broken phone but the model I wanted wasn't in so they had to order it. We ordered it at 6 PM on a Tuesday and it arrived to the store by 12 PM that Thursday). He was also very friendly and helped me through the process of getting started on buying a new phone and walked me through the process of my plan change.Neither man made me feel like he was trying to upsell me or left me any kind of negative feeling whatsoever. They were both very easy to work with and I could tell they were good folks and experienced at what they did. For all my Verizon needs, this will be the store I visit :) Thanks gentlemen!
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February 2024 by Janiis Beck
Dave at Verizon is not only a great guy, he knows his stuff! Was patient beyond words to get us the best service! Thanks!
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February 2024 by Angie Johnson
Ask for David! He truly cares about the person, not making money. Hw is humble and can admit when he makes a mistake and will work hard to fix it. You'll definitely have a good experience with him and leave with a smile on your face!
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January 2024 by chris giguere
I'd spent hours online chatting with agents trying to get my new iphone connected to cellular service to no avail. Nothing against them, they are remote after all. Finally went to the Burnet Road Verizon store and Chris took charge and solved the problem without breaking a sweat and had me out the door in 20 minutes. Top shelf service.
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January 2024 by Mary Rodriguez
Visited Burnet Cellular Sales on 11/21/23. Met David Kendall. David is the most hardworking, patient, knowledgeable, and amusing Verizon employee we've ever encountered. If you are lucky enough to have David help you, it will make your day.
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December 2023 by Stephen H.
This store was aware of my pressing technical issue. This issue keeps me from getting paid. The support person and manager sat down to act like they cared. They left me on my own, they didn't make my issue right. They didn't even care. NEVER GO TO THIS STORE FOR HELP
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December 2023 by Katherin Bowlen
David Kendall was the Best! He gave me a great plan that meets my needs and walked me through the entire process patiently. I really appreciated his guidance!
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November 2023 by Justin M.
See Jay. I tried the Verizon Airport/Lamar location twice and not impressed. Swung by this location to have some Assurion warranty phone issues corrected and walked out satisfied. It took a bit of time because we had to call Tech on a Sunday afternoon but I never felt I was wasting their time. See Jay.
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November 2023 by พันล้าน ธนโครต
Good survice
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November 2023 by Kierra Hyder
Don’t do business with them start doing business with the version corporate instead especially for a business owner thank me later. They over price and lie if they tell you they will do something they won’t then soon as you buy service and product there line of communication different when you try to follow up about something they told you.
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November 2023 by Jim Whitefield, Ph.D.
Awesome customer service from Stu today!!! He's the best dressed cellular sales consultant in the Western hemisphere!!!
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October 2023 by KYLE BUSS
Stan was awesome from beginning to end! I got the new iPhone and he was able to transfer over both of my numbers without me even needing to go into the store. 10/10! Would give more stars if I could!
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October 2023 by REPhotos
My new go-to Verizon store.VERY helpful and friendly.They take an interest in your problems and strive to solve them.I had multiple issues that I had been dealing with phone Customer Service for literally months.Nathan Kung worked very hard to solve my issues.Nathan was patient, nice, extremely knowledgeable, and he kept on it until it was solved. Thanks.
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September 2023 by Francis Martin
I was having issues with my old phone and had the best customer service experience with David and Chris. They were very helpful and informative with great customer service. Can't recommend these guys enough!
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September 2023 by Nida Safdar
I received excellent customer service at this Verizon store on Burnet Road. I was lucky enough to work with Rob, who helped me upgrade my iPhone. He was kind, patient, and thorough. He took the time to understand my phone preferences and recommended a phone based on these. In addition, he took the time to ensure I got the best promotions and took extreme care in making sure everything from my old phone was transferred to the new one. The entire process went smoothly and I highly recommend this Verizon store, and in particular, Rob, as an advisor if he is available.
