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December 2023 by Julia C.
If there were negative stars that I can put to review Zipcar, I would. First of all, my car that I paid for did not show up. I then had to purchase a new car that was at a separate location with a price of 200. 20 minutes into our trip, our tire split in half with no indication on the car. We then had to buy a 300 dollar new tire and they will not reimburse us even though we almost died from their extremely unsafe car. Then I found out they charged us 464 dollars for the car that was a piece of shit. They have horrible customer service and will not reimburse us anything. Do not use Zipcar even if your life depends on it.
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November 2023 by Corrina McKinney
Not very impressed
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September 2022 by Jerod Ancira
I would rate 5 but Mastercard for payment and turn around so they can fix my account so can rent is taking forever, other than that everything else is great.
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May 2022 by El Salvador plus U.S.A Vasquez
Nothing bad nothing good
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October 2020 by Franklin E.
Convenience does not always equal value; and zipcar has proved it is not worthy of being called either. The app is dated, service horrendous, and the overall experience can only be described as appalling. Today was my first experience and after booking the car and arriving to the location, the car was no where to be seen. Tried to cancel the reservation so I can book another one, but was told I will not receive a refund. Currently on the line waiting for someone to pick up, but it's already been 30 minutes and my reservation is now 25min late. If you're like me and have a tight schedule and need something dependable... Stay away from zipcar. I now need to call an Uber just to make my appointment. Completely absurd.
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August 2020 by Josh C
Good luck finding this with their vague directions
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November 2019 by Allison J.
DO NOT DO ZIPCAR. I did a free trial and have called 4 times to cancel my membership and have been on hold for over two hours, no exaggeration. The only way to cancel is on the phone and the hold is is ABSURD. If I could give it zero stars I would.
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May 2019 by Alice K.
Wasted $150. First of all, we had to pay extra for more miles which was an inconvenience but also the zipcar gas card in the car wasn't even working so we called the call center and they were so unfriendly and hung up on us. They said to compensate they will give us $10 ZIPCAR CREDIT like thats gonna do anything when their vehicles are all around $100 and we just paid for our gas with our money. Ridiculous. Also the car smelled extremely fishy and was in terrible condition we had to go to the closest store and buy air fresheners. Please save yourself your time and money and dont take ANY chances with their cars.
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May 2019 by Miha Zakotnik
Good vibes
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November 2018 by Vera Zhao
Terrible Service... no one answers the call
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December 2016 by Jose G.
Used the service for a few months in Austin. Eventually I bought a car because I couldn't justify the poor ROI on the cost of their rentals and limited outings (average trip was 2 very rushed hours, 6-7 times a month plus full coverage insurance). 1 star because of an email notifying me of a $120.00 violation that I am positive I did not receive. I sent them a direct message on twitter but its been a day and no response yet. Called their customer service line who said they were escalating it to another dept., and I am yet to receive a call from them - going on 3 weeks later now. Be careful and try and keep a paper trail of your whereabouts in case they spring some nonsense on you, you'll have proof to defend yourself. Enough to make one neurotic.
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May 2015 by Poncho M.
Cancelling your automatic renewal is ridiculously complicated. There are no links on the website and the phone call takes forever. Never sign up for this. Do car2go instead.
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August 2014 by Jack S.
Zip car is nothing more than a new marketing scheme for Budget rent a car. I recently get in a small fender bender with a zip car in austin. the Accident phone number was Never answered and it turned into a real pain to ever get this accident reported. Finally 6 days later the adjuster called. When services go online without any viable means of contact, I say DO NOT DO BUSINESS WITH THEM.
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February 2014 by Lauren A.
Overall, Zipcar's awesome for running errands and for road trips, but not so great for getting to work or other one-way trips. I've used Zipcar since 2007, and the service is generally reliable, inexpensive, and easy to use. I use both Zipcar and Car2Go because Car2Gos are for one-way trips and a Zipcar has to be returned to the exact space where you picked it up. The two services are priced accordingly. Car2Go is generally cheaper for 10 minute trips, while Zipcar is definitely cheaper by the hour. Zipcars start around $7.75/hour plus tax and you can book them in half or one-hour increments. Gas and insurance is included, but you have to leave the car with the tank at least 1/4 full. You just have to make sure that you will get the car back when you said you would, because it's a $50 fine if you go one minute over. I always budget at least a half hour longer than I think I will need the car, because the late fees really suck. Other pros: -You just have to have a driver's license to apply for a Zipcar account. No waiting until you're 25. -Zipcars are normal cars, not smart cars, so you can fit more stuff in them, or you can take a nice car like a Mini Cooper for a joy ride. -Zipcar trucks are great for moving furniture or moving out of your apartment. They also operate around the world, like Car2Go. -There are no service area restrictions! You can drive your Zipcar ANYWHERE. I started my Zipcar membership in Cambridge, Massachusetts, and when I lived there I drove a Zipcar to Canada, with no problems. Just call ahead of time and they'll make sure Canadian insurance is in the car. I'm not sure the same applies to Mexico, though.
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October 2013 by Joy S.
This was my first experience using any type of service like this. I was in Austin for ACL fest and had a free day to go exploring but no wheels. My friend that lives in Austin suggested I check out Zipcar and Car2go. Like the procrastinator I tend to be, I waited until the last minute to check into them, which was one week before I left for Austin. I ended up going with Zipcar because they had an option to pick up my card at their office instead of mailing it out. Car2go I believe only had the option to mail out their cards and I didn't want to chance not getting it in time. Plus I found a $75 credit to use, which almost covered both the annual fee and application fee. The whole process ended up going really smoothly. I applied online. Got an email a day or two later saying that I had been approved. When I got to Austin, I walked from my friend's place downtown to their office on 10th street to pick up my card. There was a girl at the front desk who was super friendly and went over everything I needed to know. Left the office, grabbed some breakfast and while doing so, I logged onto the app to see which cars were available nearby. I reserved a Honda Civic that was parked across from the Driskill Hotel. After I was done eating, I walked over and picked up the car. After the 5 hours I reserved were up, I returned the car back to the same spot I found it. Done and done. My only complaint about the experience would be that the auxiliary cable in the car was shot and distorted the sound. So I had no choice but to listen to local radio. If you're comparing Zipcar to Car2go, I think the biggest differences that I discovered (though I don't have personal experience with Car2go) are these: - Zipcar gives you a bunch of choices of types cars (differing in rental rates) while Car2go are only smart cars. I even saw a truck being offered through Zipcar which is a great inexpensive way to transport furniture if you needed to. - Zipcar charges by the hour (or by the month) while Car2go charges by the minute. - Zipcars have to be returned to where you picked them up while Car2go allows you to return to any of their designated spots. - Car2go is definitely the more prevalent of the two. I think Zipcar is a great alternative to renting cars, especially if you only need the car for a few hours. Even for someone like me who's only going to need a car for a day or two, I think it ends up being cheaper than renting a car the traditional way. Although admittedly, it does suck to pay a lofty annual fee for something I'll only utilize once or twice. I still have a credit on my account so I plan on using Zipcar when I go back for SXSW. Here's a breakdown of my costs to give you a good idea of what you'll be paying: Application fee: $25 Annual Fee: $60 Car for 5 hours: around $45 ($75 Credit covered this) $30 credit left on my account
