Bates Collision Centers, established in 1990, has built a strong reputation as the preferred collision repair center in the Bay Area of Texas. The business prides itself on providing high-quality repairs, excellent customer service, and timely completion of work. Customers frequently mention the thorough communication and professionalism of the staff, with many appreciating the daily updates and clear explanations about the repair process. The team at Bates uses state-of-the-art equipment and undergoes ongoing specialized training from top industry names like I-CAR®, ASE®, Akzo Nobel®, and Sikkens®, ensuring repairs meet high standards. Customers often note that Bates delivers on time and without hidden expenses, and they are pleased with the quality of work, including detailed finishes and secondary repairs when needed. The presence of additional amenities like shuttle service is also appreciated. Despite some past concerns with insurance companies, particularly regarding approvals on certain repairs, many reviews highlight that Bates staff are attentive and eager to do as much as possible to satisfy customers. The business also acts as a direct repair center for numerous insurance providers, simplifying the repair process. Overall, Bates Collision Centers is recognized for its reliable, high-quality repairs, friendly service, and commitment to customer satisfaction, making it a trusted choice for collision repair needs in the area.
Great customer service and car was completed a week ahead of schedule!
December 2025
Walked in with a problem and they jumped right on it. Fixed it while I waited. Have been using Bates for many many years. They have always done an A+ job. And all of the staff are very friendly and helpful. Also my insurance works with them. I love these guys.
November 2025
Super happy with the service provided. They kept me informed about all and time.
