Metro by T-Mobile offers great deals and a generally positive customer experience, according to the reviews. The salespeople can be slightly pushy, but they provide valuable assistance, such as helping customers add home Wi-Fi at a low additional cost. However, some customers have had issues with the company's communication and policies, particularly regarding the lifeline program. One reviewer, a disabled senior, was disappointed with the lack of information and the long wait time to get approved for the lifeline service, leaving them without a cellphone for an extended period. Despite these concerns, the overall sentiment is positive, with praise for exceptional customer service representatives who go above and beyond to assist customers.
Makes great deals there.. salesman was slightly pushy, but overall it was a great experience, and we walked out. what a good deal. Got to add home wifi for very little extra per month. Overall very pleased. Guy can be a little bit slow but it's worth the wait
January 2023
Fantastic customer service Alejandra took great care of me. Was very knowledgeable about any questions I had. Thanks gals
July 2022
Alondra & Jesica are exceptional customer service people. They treated us kind & respectful. They deserve a raise. My dads phone stopped working & they went over & beyond to help him get up and running again. The world needs more people like them who actually care .
