Walgreens is a pharmacy and retail store that features a mix of friendly and helpful staff, along with some areas needing improvement. Several employees, such as pharmacy techs and staff working at the counter, are described as kind, friendly, professional, and willing to go out of their way to assist customers. They help with various needs, from locating and filling prescriptions to assisting with photo orders, ensuring customers understand their medications and feel taken care of. The store itself has experienced positive changes, becoming cleaner, more organized, and better stocked. Customers have noticed a significant improvement in cleanliness and customer service, noting that employees are less distracted and more attentive. However, some reviews mention long wait times, especially at the drive-thru, which can be frustrating. There are also reports of staff being rude, unprofessional, and in some cases, racist. One customer shared a difficult experience with prescription misunderstandings and argued over medication, highlighting ongoing issues with wait times and staff attitude. Despite these challenges, many customers appreciate the helpfulness of specific staff members and the store’s overall improved appearance. Overall, Walgreens offers helpful staff and a cleaner store environment, but some customers face issues with wait times, staff professionalism, and customer service consistency. The store remains a convenient location for prescriptions and everyday needs, with recent improvements making the shopping experience more positive.
The pharmacist is amazing. I needed some over the counter medicine to help my daughter feel better. She came out and helped me find something that was best for her symptoms. She could tell that I had no clue, I'm sure. All of the techs I've encountered were outstanding & very helpful as well.
December 2025
Been getting my medications at walgreens at Garth and I-10 years now, the staff are courteous and helpful
November 2025
My experience with the photo dept was so easy. Articia walked me through how to do it on my app and even shared a coupon that online users get. She went above and beyond.
