Best Buy is a store with friendly staff who are attentive and eager to help customers find what they need. Many reviews highlight the welcoming atmosphere, with associates assisting shoppers in browsing and making selections. For example, customers have appreciated being greeted by helpful employees who guide them to products, recommend items like noise-canceling headphones, and walk around the store to ensure they find everything on their list. The staff’s friendliness extends to complementing customers and making their shopping experience enjoyable. However, some reviews mention that staff members could benefit from better training, especially when answering specific product questions. There are instances where employees pushed customers toward the Geek Squad help desk, but the service provided was not very helpful—sometimes simply googling solutions or giving incorrect information. Customers value knowledgeable staff who can provide accurate advice rather than directing them elsewhere or offering incomplete assistance. Service quality was especially praised when staff went above and beyond, such as helping with large purchases using gift cards, offering assistance throughout the buying process, and quickly involving managers if needed. One customer appreciated the exceptional service from employees who helped them spend a significant amount on electronics and accessories. Delivery times for large items like TVs can be long, and suggestions for improvement include offering a waiting list for deliveries, especially for customers at home often. Overall, Best Buy provides friendly and attentive service but could improve product knowledge and delivery procedures to enhance customer satisfaction.
Friendly dlstaff,but as a former manager for a much higher end electronics store I must say...the staff needs more training PER department. When avcustomer has questions...you must know your product and not just be able to ring up merchandise.
June 2024
10/10 bought a GoPro kit from this store using a stolen credit card and was never caught B) ty Best Buy
June 2024
Went well . Associates were friendly and attentive. I was allowed to browse with the understanding help was readily available.
