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“I won't go anywhere else for service or advice! These gentlemen not only know their stuff, they pride themselves on honesty and being upfront before any service ticket is written. They explain their services, fees, your options and research prices on parts, and if the cost to replace a part is comparable to a new computer, they disclose that. In a world where customer service and good work is severely lacking, I'm extremely impressed with these guys!”
“He is amazing and very polite. He was able to assist with a problem i was having and didn't have to go out and spend thousands of dollars. Thank you for patience.”
“I could not recommend this place ENOUGH!!! I spilled water all over my MacBook and when I went to Apple they didn’t even check the damage without telling me I should just buy a whole new computer. They told me I should just keep using it until it stops working - but why would I do that and have to buy a $3,000 new laptop!?
I was recommended to come to MacDaddy’s and I immediately felt like they had my best interest at heart. They said they fix liquid damage about 2-3x a week and that they will look at the damage before recommending me to buy anything new. They also gave me great advice about what to do in the future to save my device not just fry it more like Apple told me.
They said it would be a 7-10 business day turnaround, but I said I needed it ASAP for work purposes. They sent it off to be worked on the day I brought it in and it was done in 2 days! They only charged me for the cost of repairs. I almost cried because of how taken care of I felt!
Special shoutout to Kaleb who explained everything perfectly and helped me out by rushing the order so I could get it back for work. This place is amazing and I will never be going back to Apple for repairs, I’m only coming to MacDaddy’s! Everyone should come here and get treated right!”
“Thanks for the help finding the right products in the store I was seeking. The things I needed were a little bit difficult to acquire online without some assistance. It was also nice to be able to see the items to be extra sure they are what I want before purchasing them. The prices here are good and the service equally so. How convenient that this shop should be here, I hope it lasts for a long time”
“Fast, trustworthy, affordable, clear emails and a person to talk to upon request. Cleaned my computer without asking. So thrilled to know there is a place to go in an emergency.”
“Great shop! I have problem keeping my laptop charged and the staff troubleshot my machine on the spot and sourced the correct power supply. This is my second time working with the them and they are rock solid.”
“CTG has done a great job of increasing our computer security and keeping things running smoothly. They are rare in that they do what they say they will do. They are quick to respond and do a great job. I highly recommend them as a MSP.”
“They have been so helpful with all of my PC's. Their rates are reasonable and the service is efficient. They just made a clone for a drive that I could not clone with 3rd party software. Thank you for giving me a great backup option given my situation.”
“I needed something printed last minute for a baby shower and it said my order wouldn’t be ready until the next day, so I called and Kelly was so amazing. She printed it for me, was so kind, called to see if I wanted her to cut them into the 5x7 (I was just going to do it myself) and she really just saved the day. Thank you Kelly!”
“My company has used their tech services since 2011. I can not say enough positive things about their work. Our intial contacts were because we had a computer or network problem that was disrupting our work and they were able to resolve these every time, which is not always the case with other tech services we used previuosly. Now we rely more on them for their wealth of information on what we can do proactively to improve the functioning our technology. In fact they made a referral for us to resolve a database issue that would have put us out of business that big name companies had no idea how to approach. HIGHLY recommend.”
“I’m giving this location four stars only due to the fact that I called their location literally right before I went in within minutes and no one ever answered the phone. I tried five times.
Then when I arrived just 3 to 4 minutes later, there was literally two employees in the store and no one else…. it was almost comical.
I almost said something, but knew that it wouldn’t do any good.
GameStop, if this location is slow on sales not answering, the phone is a good indicator as to why .
Otherwise, this is a good location and do really like the store”
“The manager on duty tonight made my day! From the time I walked in to the time he personally checked me out, he was the friendliest gentleman I have met in a long time. I am terrible with names, he was an older black gentleman. He greeted and made everyone that walked in feel like the only customer. I just went to buy ink and paper and left there feeling like a champ. We both love and wear Nike Air Max, complemented on my shoes even!! I got more than I ever thought I would get at Office Depot! We need more good people in this world. Give this man a big raise!”
“I had a great experience at Metro by T-Mobile. The staff were friendly, patient, and took the time to explain my plan options without pressuring me. They helped me get set up quickly, answered all my questions, and made sure my phone was working before I left. The prices are fair and the service has been reliable. I’d definitely recommend this store to friends and family.”
“Great place to work, I love it! They work with you far as taking off to do business seeing they're open Mon-FriGreat opportunity, great pay.I'd recommend this place for employment to others.”
“The manager on duty tonight made my day! From the time I walked in to the time he personally checked me out, he was the friendliest gentleman I have met in a long time. I am terrible with names, he was an older black gentleman. He greeted and made everyone that walked in feel like the only customer. I just went to buy ink and paper and left there feeling like a champ. We both love and wear Nike Air Max, complemented on my shoes even!! I got more than I ever thought I would get at Office Depot! We need more good people in this world. Give this man a big raise!”
“Big shout out to store manager mr. Richard got us right put our bed together in like 15 mins great customer service i highly would recommened if your looking for a hassle free and helpful expierence he's the guy tap in with rent a center on parkrow”
“I bought a $1200 TV discounted at the farmers branch Best Buy outlet but I had heard that open box TV sometimes don’t have a remote control so I asked at the point of purchase how this would be handled and whether I could do it at my local Best Buy in Grapevine. The manager assured me that Either location would replace any missing items or I could return the TV entirely within 15 days no questions asked. When I got home an hour later, only the TV was in the box no mount, legs or remote control and no Manuel was included. I drove to the Grapevine location and explained what happened. At first, I was told there was nothing they could do, but when I said, I’m surprised to be lied to when dealing with Best Buy. The representative asked me to hold on and from that point forward I saw nothing but an absolute commitment to getting me out the door without paying another dime for the missing components. James and Duncan did a great job replacing the missing pieces with generic components at no cost to me. Of course I would rather have the namebrand originals, but this was not their problem or their mistake and still they made it right.”
10AM - 9PM
869 NE Mall Blvd, Hurst
Computers
“Today we bought the meta quest 3 , a young lady by the name of Jeanise salas attended us, and wow!! Can I tell you what a phenomenal saleswoman. Full of knowledge on the product being sold, gave us full information on the warrenty along with service with a smile, the world of electronics truly needs more of her.. thank you so much Miss Salas , we’ll be back to see you again!”
10AM - 9PM
4017 W Airport Fwy, Irving
Computers
“I tell you I went into the store stressed out, worried, thinking I have to buy a new phone. But the Geek Squad Andru, he saved my bacon, he calm me down. Save My phone . price was great. I don't have to buy a new one super happy with his service. And overall staff, the right place to shop”
“Callie and Kiran were both extremely helpful and very pleasant to interact with! The staff across the board at the store were all very friendly, upbeat, and very helpful.”
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“The guy saved me from needing to buy a new desktop after I made a bit of a mistake when upgrading my case. Fantastic and friendly service while also being quite well priced.”