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“This office was incredibly helpful and welcoming during our passport appointment. Erica was not only knowledgeable but also warm and friendly, which made the experience so much more pleasant. I truly appreciate the time and assistance they offered. I would definitely recommend making an appointment at this location if you need to apply for a passport in person.”
“The gentleman who helps with the passport application was super helpful and had a wonderful personality. He was very nice and made feel welcome and guide me thru the process since it was the first time requesting the passport. Thank you very much. I didn’t ask for his name but he is a great team member.”
“Mike is always so helpful! Everytime I come in hes been funny and helpful. Reading the other reviews must be from Karen's lol everyone her is so great! The only post office I will go to.”
“I have gone to the branch on Cannon Drive for years. They are always so kind and professional. They have answers for any questions, especially Keith & Scott. Fabulous!”
“I have to honestly say I hate going to the post office there are usually long lines and the customer service is usually not great. But if the Post Offices around the USA had more people like Tony working there it would be amazing. Tony helped me with my large box that was too big for my items. He also helped me print my return label and my package was ready to ship. I noticed how patient he was helping a lady get her passport together he was so nice. I appreciate him for being professional and kind. I usually leave the post office frustrated but not today I left with a smile.”
“I would like to show my gratitude to my letter carrier today. She went beyond the call of duty. My husband took a fall just outside our front door. She came to my rescue by helping me get him back on his feet. I don’t know what I would have done without her kindness and for this I am most appreciated. If only I would have gotten her name. All I can say she delivered mail to 615 Warrington Lane on June 18th. Many, many thanks to her.”
“The man behind the counter that helped me 5 star service. He was so nice and helpful. He was not trained and couldn’t help with someone else’s passport. I know that’s a bummer for some.”
“From someone that does thousands of dollars in business with this location a month I can say this location is amazing. They are always polite, work fast, and get my items out on time. I really appreciate everyone that works at this location.”
“Had to ship some items 2 times this week. The agent at this location in Richland Hills is the absolute BEST. Proactive, customer focused, cost conscious and friendly with a smile!!! Very much appreciated!!!!!”
“I love the employees at my post office! I go there every day. They are always helpful and go out of their way to take care of me and answer my questions!!! Thanks y’all!! ❤️”
“Very nice and helpful people. A lot of reviews aren’t good but this is a small office with only 2 people working it so obviously it’s not going to be as fast but it is not usually packed at all so your in and out within 3-5 minutes.”
“The lady in front desk was so fast enough to give customer service. She was fast and I like her attitude.
Her name in badge is Maida.
I think good people deserve good reviews.”
“I want to sincerely thank the staff at the Grand Prairie USPS office for going above and beyond to help me locate a package sent from overseas. Due to a ZIP code error, the package was delayed and difficult to track. For a while, no one could tell where it was. Thankfully, the team at this location took the time to investigate and were finally able to locate it. The package was at a different USPS location. They called me when they found the package and even helped arrange with the other USPS branch for me to pick it up in person. The two staff members I spoke with on the phone were incredibly helpful and patient, and I truly appreciate their kindness and professionalism. Thank you again!”
10:30AM - 1:30PM
1251 William D Tate Ave, Grapevine
Post Offices
“I had one of the best experiences I've ever had at a post office here. The clerk taking my packages and kindly scanning them for me and giving me a receipt was courteous and informative. Well I've had a ton of good experiences with USPS clerks unfortunately not all of them are like this. It's very nice to see someone doing their job with excellent customer service skills.”
“My grandmother would always tell me "people don't have to be nice". I've gone to this location several times for my job and for personal mailings. Clerk #8 has always been very courteous, kind and professional. She's helpful and explains in detail mailing options. She's very knowledgeable about the USPS. Please allow this location to be a flagship location for Post Office's for DFW.”
“Yes, they do only accept cash. Hopefully this will be updated! There’s an ATM around the corner I believe, in the meantime. The students working there were really kind and helpful. I’ll definitely use this location again; it was super convenient.”
8:30AM - 12PM
1501 Hall - Johnson Rd, Colleyville
Post Offices
“I rarely make reviews. But this location needs a credit. First time I applied for my passport and it was a very smooth and fast process. The name of the one who assisted me was Michelle. It was in and out. Bonus: she was very friendly and always smiles. Other staffs were very welcoming and willing to help out right away as well and this location was super clean! Thank you for your prompt service!”
“was not home to sign for an expensive package so had to come here to pick it up.
after reading these reviews I prepared for the worst but when I got there the worker was super chill and got me the package. 5/5 experience”
“I had an issue with packages delivered in a locker at my cluster mailbox and I left a note for the postman and he actually brought the packages to my house the very next day. I even got a follow up call by Clay to ensure my issue was addressed. Very pleased with this interaction.”
“I am a wedding stationer and it’s SUPER important to me that the hours of hard work I put into my client’s invitations get the attention and care they deserve. I recently started going to this post office because of the WONDERFUL ladies that work there. Shelia, Rhonda, and Felicia go above and beyond to help me calculate postage and ensure any non-machineable postage gets sorted properly. I really appreciate their help and it gives me so much peace of mind knowing they care about their jobs and making sure they do the best they can to ensure the mail gets delivered!”
“Despite the negative reviews, I had a great experience with my passport submission process. The lady was courteous and professional, even made me extra copies of my documents.”
“I am a frequent flyer here due to our business and Mrs. Felicia and Mrs. Kim are so amazing and nice and always point me in the right direction of things I need.”
“We walked in to get three passport done after our appointments got cancelled the same day at another location and Alice Tran was very helpful and patient with us. We appreciate her work and willingness to help us.”
“This location is very easy to get to to drop off letters. I use it all the time as it seems to shave time off deliveries. The drop off boxes are just North of 635 on Royal Lane. My recent trip was right on the way with minimal disruption of my route. I didn't actually time myself, but pretty sure it took less than 20 seconds from time I pulled in, dropped in mail and was back on the street.”
“Everyone has been sweet as can be when I go here! I usually talk with Sylvia and she is so personable and helpful! And they always help me get the best option for my shipping!”
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“I have some USPS choices that I can go to but I really like going here because Eric Sr. is always providing great customer service. Doesn't matter if the day is busy, raining, rough. He is always there with a smile and makes my post office experience 100% welcoming. I appreciate that a lot for individuals who work in this industry. I mainly do package drop-offs at this location but it seems like they are efficient and knowledgeable in the services they provide. The only long part is if there is a line but it generally goes down pretty quick. I give 5 Stars because of Eric Sr.!”