“Went in the store today to check on my ICloud storage. Not Verizon Cloud. Been getting emails from someone about low storage. A very professional and polite young lady helped me and explained how to find my available storage. Very knowledgeable and helpful. Don’t remember her name but please thank her for me! Emails and texts about storage are a SCAM! Her name was Shirley. Credit to the company.”
“Was picking up a open box TV, the young man apparently "loves" his job that everything that we ask for was denied. Extra bubble wrap (nope stating "that was the best they can do"), us seeing if the TV worked (nope stating "it was already tested"), just dragging the TV everywhere. Also, wrong information was given that the remote include "yeah, should be there" yet we were not able to see it just to make sure. Although, this employee gave us such a horrible experience, customer service and he cause such a headache for my husband (having to call customer service and getting the run around), Tyler the store manager change that for us! He heard my husband out and was able to find a suitable solution. Thank you again to Tyler and the two gentleman that help put the TV in the car for us, we truly appreciate it.
This Best Buy will make it right and hear their customers out!”
“I purchased a dash cam with a rear camera as a way to make myself feel safer out in Austin traffic. Apparently people just like to run into the back of my car, because it's happened 3 times in the last few years. (For the record, none of these wrecks have been my fault!) I figure a dash cam might be of some value when dealing with the insurance companies.After calling around, I found that Best Buy has the best installation prices for front and rear cameras. Very pleased with the ease of getting the appointment, having the work done, and the lifetime installation warranty. Chris Lopez did a great job, and he was a very patient with all my questions. I definitely recommend this location for your installation needs.”
“I had a tremendously positive experience working with Cody today. He is the consummate professional. He jumped through all kinds of technical hurdles working with ATT Business to port one of my landlines to my ATT Wireless account. He was totally determined to accomplish my request despite the numerous hurdles. I really appreciate his efforts and successful outcome. Cody is a rockstar!”