O'Reilly Auto Parts store #2122 in Benbrook, Texas, is highly praised for its helpful and friendly staff. Customers appreciate the fast, knowledgeable service they receive, often describing the team as the best and feeling like family. Staff members go above and beyond, helping customers in tough conditions such as the Texas heat, and providing assistance with ordering parts that arrive quickly—sometimes the same day. The store offers a wide range of parts, tools, and accessories, including items for vehicles like a 92 Isuzu Trooper. They also provide valuable store services such as free battery testing, wiper blade and bulb installation, fluid recycling, check engine light testing, and a refundable loaner tool program. Additionally, the store offers brake rotor and drum resurfacing. Customers frequently mention the staff’s willingness to help with questions and their ability to do detective work when shipping delays occur. Overall, O'Reilly store #2122 is known for excellent customer service, helpful staff, and a welcoming atmosphere that keeps customers returning.
Went into O'Reilly's in Benbrook, TX for an ac fan belt and Jessie was extremely helpful! They didn't have the correct one and he went the extra mile to try and find one for me. I ended up getting a heavy-duty belt that will hopefully last longer but the help I received was nothing short of AMAZING CUSTOMER SERVICE!!!
February 2026
Rep. Dallas at OReilly's in Benbrook was extremely helpful!! He went above and beyond to help me and even installed my wipers for me despite the difficulty. Thank you Dallas!
February 2026
As soon as I walk in there were considerate and very helpful and they help me get what I needed for my vehicle
