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“Let’s get one thing straight, shopping for a mattress is a drag. My husband has been living with severe back pain for years so we were already in a bad spot. We had already visited a furniture store that carries mattresses and left feeling overwhelmed. They gave us what I called the Goldilocks tour but never addressed the root of the problem, the severe back pain. William honed in on it immediately and really gave us peace of mind knowing that relief is obtainable. Thank you William! ❤”
10AM - 8PM
165 Hargraves Dr Ste M700, Austin
Mattress Stores
“I went in to look at a mattress for me. Rolly was very helpful and informative. I would definitely recommend this Mattress Firm to anyone that is mattress shopping.”
“Had a great experience at Mattress by Appointment. Jacob was very knowledgeable, communication was wonderful and he has fair prices for quality new mattresses. I highly recommend!”
“We had exceptional experience with Fabio at Mattress Firm. He exceeded our expectations and was beyond helpful in finding us the right mattress. Honestly, Mattress Firm is really lucky to have such a professional and caring employee! I would definitely recommend shopping here.”
“my brother, parents and i went to the kyle location on memorial day weekend to get ourselves some new mattresses and we were helped by Doc who was super helpful and attentive to our separate needs. i truly appreciate how he wasn’t trying to convince us to buy over our budget or include things we didn’t ask for. we told him what we were looking for and he showed us exactly that with reasonable prices. this is true salesmanship! thank you Doc!”
“Great place. I feel this place has the best prices around. I’ve been using this place for years. You can’t go wrong. The service is very friendly as well.”
“Delsi was extremely patient with me shopping around and all the questions I asked. The selection of mattresses to choose from was a lot but we made a very informed choice. After sleeping on the mattress over the weekend, I can’t help but thank Delsi for the service and great experience. Thank you!!”
“Our experience was a great one thanks to Nadia. She was absolutely amazing. Provided ample insight knowledge of their products and recommendations based on our needs.We never felt rushed or pestered. We had plenty of breathing room. And yet she was never too far when we needed her. We highly appreciated her kind and patience demeanor. It was very helpful in our search and purchase desicions.”
10AM - 8PM
5701 W Slaughter Ln a100, Austin
Mattress Stores
“Great store, even better staff! Went in to get a new bed and was met with all of our needs quickly and professionally. I want to personally thank Will. He is an exemplar for all salesmen: professional, knowledgeable, listens to his customer, and friendly. Whatever they pay Will, they need to raise it. I cannot recommend the services and experience more enthusiastically. A thank you to Mattress Firm and especially to Will.”
“Nathan was extremely knowledgeable about the product and actually made us feel like people and not a sale. Very polite, not pushy at all and we will return when we purchase again.”
“Doug expertly guided us towards choosing a beautiful and functional dining room table. It’s nice to have something that is built out of solid wood, not particle board. And a bonus that it’s American made.
We’ve had the table for eight months, It feels good playing cards on or eating dinner. There are few things in life that are worth the sticker price these days. High quality furniture is one of them.”
“MEGA Furniture provided us with high quality service and Furniture! Our salesman was ALEX. We definitely recommend everyone to give MEGA Furniture a try. And ask for Alex he's an awesome, knowledgeable, and professional salesman.”
“I am writing this 5 star review to sincerely thank the Guest Relations Manager Mr. William for the exceptional customer service he provided throughout what could have been a very frustrating experience.
Our sofa delivery did not go smoothly at first. The wrong sofa was delivered on the initial delivery, and when the replacement was scheduled, the delivery team stated that the sofa would not fit in the elevator at Lenox 7th Apartments and appeared ready to leave without making much effort to find an alternative solution.
What happened next is the reason I'm writing this review. The manager took full ownership of the situation and demonstrated a level of customer care that is rare to find today. He went above and beyond by coming in on his day off to personally assist with the delivery. He worked with both us and the delivery team, explored solutions, and stayed committed to ensuring we received the sofa we had been waiting for.
Thanks to his determination, positive attitude, and genuine concern for his customers, the sofa was successfully delivered to our apartment. His willingness to give up his personal time to help us speaks volumes about his character and dedication.
While the delivery process had its challenges, the manager turned the entire experience around. He transformed our frustration into gratitude through his professionalism, kindness, and outstanding commitment to customer satisfaction. Employees like him are a tremendous asset to any company, and he deserves to be recognized for the extraordinary effort he made on our behalf.”
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“Good and Honest furniture store. Not much in stock but they can order it.Financing is tricky high interest but pay it off in 90 days like he tells you.But he got me financed with horrible credit history. Bought a bedroom set and had it delivered.”