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“Customer service at its finest!The staff at MattressFirm went over and beyond. Starting with John who is managing Sales to the warehouse staff who helped with the pickup today. Y'all earned mattressfirm a customer for life!”
11AM - 7PM
2100 Dallas Pkwy Suite 122, Plano
Mattress Stores
“Great experience! I was here to buy a mattress 10 years ago and I came back again to get another mattress from here because you will get the best advice from them. Rusty is an expert at what he does, good ?? manager good customer service.”
“Purchased two mattresses and sets of pillows from Mark who is amazing! He took his time with us making sure we had exactly what we needed. And Kenneth was soooo helpful getting our delivery sorted out. He went above and beyond. I drove past at least 2 Mattress Firm to get to this one and would do it again in a heartbeat as long as they’re there. Highly recommend!!”
“Very happy with Adriana's professional and patient service. Excellent saleswoman, if you visit Irving channels, ask for Adriana, you will surely be happy and satisfied with your purchase.”
“My experience with Ricardo was great! He was attentive, helpful, and a very great person to talk to. He provides a great service to his clients. He goes into great detail about the delivery process, which was very informative and awesome. Very helpful! I would definitely recommend going to this place and to him.”
“Great experience with Bill Lane at Weirs Furniture. He helped my wife find the breakfast dining set she's been looking for. Very fair prices and nice quality. Weir's has great delivery service at a reasonable price. We also opted for the 5-year stain and damage warranty (good idea with light colored chairs). What I appreciate the most is Bill's customer service. Called him today to order three more barstools for the set. He quickly got the order processed and will have them at our house within days! Thanks Bill. You have us as repeat customers”
“Jay was fantastic! I told him that I wasn’t buying anything and it didn’t change his attitude at all. He was knowledgeable but not pushy. I found the right mattress/base, and he was able to get it delivered before Christmas, so I decided to buy after all.”
“We purchased our second dining room table from Weir’s last month. We bought our first one from them over 50 years ago. Our son and his family wanted it for their home. Weir’s is wonderful for quality and price. Gabriela Hilger was most helpful to us with our new purchase and getting it delivered to us since we live 100 miles out of town.”
“i went in knowing i needed to replace my adjustable mattress and frame and asked the sales rep to help me with that. he was very nice and helpful but i lost count of the number of times he said ‘as we get older’ in his sales pitch. i realize i am 52 but good gravy marie, no one - and most especially a woman in the south - wants to be told that they are old. but i have a great bed coming to me in two days and that is what makes me happy!”
“I visited the E. Mockingbird Store yesterday, Dec. 4th, 2025, where my sister and I met with George. George’s expertise and manner were better than knowledgable: he really listened to my sleep problems, as he demonstrated the adjustable bed, gauging the demo to its ability to meet what I need, including help with an elevated head for better breathing and a persistent back problem. Then we tried out mattresses, finding what I hope will be the most comfortable one for me. I ordered on the spot, and he arranged delivery and set it up to meet my needs.
I hope the products I ordered will match George’s excellence as a salesperson. I won't know that until I have it in my home, but I’m confident that if the mattress doesn’t work for me, George will help find a solution.”
“Outstanding experience in-store. The guidance was thoughtful, patient, and genuinely helpful without any pressure to buy. I felt well-informed and confident in my purchase by the time I left. Nothing has been delivered yet, but based on the service alone, this was a great experience. And yes, the sales associate was easy on the eyes, which did not hurt. I would absolutely recommend stopping in.”
“Nicky was FANTASTIC! Professional, informative, helpful and an overall good guy. We came in at 9:40 & were out by 9:52am with exactly what we were looking for, at a price that worked for our budget. Nicky let us know all of our options, and we appreciate his expertise and proficiency.”
“Absolutely fantastic experience, bought a nice Wooden bookcase from Lora Greene, she was incredibly professional and was able to assist me with my purchase, The store was lovely, the porters on duty assisted in making sure my purchase was to my liking by moving the furniture around. I had requested delivery and its never been so simple, they came inside placed the legs on my new bookcase and placed it exactly where I needed it. 10/10 would shop again.”
“I went to mattress firm this morning, I kinda had an idea of what I wanted, but with the help of Christian, I got exactly what I wanted and for a very reasonable price I was really impressed with his knowledge and his professionalism. I will most definitely send family and friends his way.”
“Josh at Mattress Firm Lovers Lane location is consistently so helpful! He listens to me & gives me his best advice! It is so refreshing to have someone really care about doing their best for you every time. By now I’ve purchased at least 4 complete kingside beds from Matteess Firm & it is because of the amazing help I get from Josh!!”
“If you come to the Colony location, ask for Sanjay Sharma. You will not regret it. He was the best ever. He was friendly, extremely thorough, efficient and VERY detail oriented.”
“More than happy with our experience. Was able to find exactly what we wanted. Name brand. And better price than sold at other furniture stores for the same piece of furniture. I would definitely purchase from this store again. James took care of my purchase. He was very professional and straightforward. If you call ahead and just stay in contact with them they follow through with what they say. We changed our pickup time because we wanted to get it done earlier in the morning. James met us up there an hour before the store was supposed to open and helped me load my couches into the truck. Even had a little cardboard laying around to help put between the couch and the side of the truck to help protect the couch. Great guy. Great place.”
“Kelvin provided an excellent customer experience when we visited the showroom. He was extremely knowledgeable on the product lines and was gracious with his time while we tested multiple beds and answered every question we had. He did not try to force a sale and made sure that we had all the details we needed to make a purchase when ready. Highly recommend Kelvin if you are in the market for a new mattress.”
“I want to thank the two employees at this branch for their excellent customer service. I had a problem ordering a king-size mattress, and they took care of everything to make sure it was resolved properly.”
“I was so pleased and happy to have worked with Carolyn. She was so kind and treated us with most respect. She was very helpful with everything and had great ideas. I know that I was hard to work with because I haven't ever bought a whole living room set and rug before.
Carolyn has been so patient and has spent so much time with us. Thank you thank you!”
“Dominique was awesome! Very educational and informative. He really walked us through the different types, the things that matter with a mattress. It was a very pleasant experience and he had great customer service skills.”
“Daniel is an exceptional sales associate. Knowledgeable, professional and genuinely personable, Daniel made what I consider drudgery, a uniquely pleasurable experience. We were painstakingly guided to exactly what we were seeking.”
“Five stars for the excellent service from Ryan at SleePare. Buying a mattress can be overwhelming, but Ryan made it easy. He went out of his way to ensure I understood the different brands and gave me several helpful recommendations without ever making me feel pressured. Based on his expertise, I decided on purchasing a Helix mattress. If you’re looking for someone who is patient and truly knows his stuff, go see Ryan!”
“We walked into the Havertys Outlet Center in Irving just to browse—and walked out with a beautifully coordinated designer living room and a master bedroom suite, all thanks to the incredible help of Mercy.
From the moment we met her, Mercy was welcoming, knowledgeable, and genuinely excited to help us find exactly what we were looking for (even when we didn't know what that was!). She has an amazing eye for design and helped us pull together pieces that looked custom-curated for our home. Her suggestions transformed our ideas into a vision, and that vision into a stunning reality.
What really impressed us was how effortless she made the whole experience. No pressure, just a friendly, professional guide who knew the inventory inside and out and worked within our budget—saving us thousands in the process.
We can't say enough good things about Mercy and our experience at the Havertys Outlet. If you're shopping for furniture and want expert help with a personal touch, ask for Mercy. She’s a gem!”
“Although the location change had us flummoxed for a bit, once found we had a great experience with Craig helping us choose and purchase our TechnoGel mattresses. Perfect on time and friendly delivery, it’s how it’s done at RTB!”
“Michelle was awesome and super helpful ensuring that I was aware of discounts and calling out the various options available. I was able to make an informed decision. Great customer service!!”
“Jack Horne did an excellent job me and my sister both needed furniture I ended up with the couch and she ended up with a bedroom set. He was very pleasant and was able to meet all of our needs.”
11AM - 7PM
2525 Royal Ln Suite 314, Dallas
Mattress Stores
“We(me and my brother) are genuinely impressed with Namaste Furniture. The quality and craftsmanship of their pieces are outstanding, blending traditional and modern styles beautifully. Assembly was a breeze, and each item instantly elevated my home's aesthetic. The convenient delivery and competitive pricing make them an easy recommendation for anyone seeking stylish, well-made furniture.
A SECRET?: Purchase more items for some free gifts.”
“Last night myself and my wife entered Furniture Depot as a returning customer. It’s been 3 years since we last purchased furniture, I can honestly say the customer service is immaculate. Our sales rep was Jose R. So when you stop by to purchase your new furniture ask for him. He will take care of you from start to finish.”
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“Dylan was great! We already had a good idea on the Helix Elite Mattress that we wanted. He offered us some other practical options that would set us up better if we decided we wanted something different in the future.
Delivery was smooth, the two young men (Zain is the only name I can remember of the two) that brought everything in and set up were super polite and professional.
Great experience start to finish.”