PetSmart is a large pet supply retailer with a varied selection for many types of animals. The store is described as very organized and clean, with a good selection of items and specific products like heavy duty Kong beds. Many reviews note the friendly, kind, and respectful staff. However, one location had significant difficulties processing online returns, and a customer felt the manager did not care. Another noted that while helpful, staff availability at registers can sometimes require a wait for assistance. The business is also recognized for its work with homeless animal adoptions.
