Chase Bank provides attentive customer service, with staff promptly following up on calls to ensure clients are taken care of. One employee, Sigfredo Burgos, efficiently scheduled a notary appointment without needing additional information. Another banker, Fred, went out of his way to help a customer with inquiries about student loans, even though the program is no longer offered. However, some customers noted that the bank operates mostly cashless, which can be inconvenient. On a positive note, the bank's lobby features Amazon Lockers, adding to its convenience. Overall, Chase Bank is praised for its helpful staff and services.
Wow! I called and lost the call and they called me right back to make sure I was taken care of. Sigfredo Burgos scheduled me an appointment for a notary right then and had my email info already without me having to give any information! He was pretty on point and professional. We need more customer service like this at... read full comment
April 2025
Fred, the banker was incredibly helpful even when I came in for a service that is jo longer offered. I had questions regarding student loans and although Chase dosent have that program anymore, I found fred there wanting to support me and find more information for me. This kindness has nit gone unseen, thank you Fred.
April 2024
Polite but not a full service branch. If you need a teller, don't bother coming here.
