RV Station Cleveland is a customer-focused business known for its excellent service and knowledgeable staff. Many customers highlight their positive experiences with sales representatives like Brendon and David, who assist in finding the right RV without pressure, and provide valuable maintenance tips. The staff is described as kind and patient, making the buying process smooth and enjoyable. However, some reviews mention issues with communication, particularly regarding parts orders. Customers reported not receiving notifications about part arrivals, although they appreciated that the correct parts were eventually provided. The service team, led by James, has received commendations for their responsiveness and willingness to go the extra mile. They promptly address issues, including manufacturer defects, and offer convenient solutions like home visits for repairs. Overall, RV Station Cleveland is recommended for its helpful staff and commitment to customer satisfaction, making it a reliable choice for both new and experienced RV owners.
Brendon was such a help and found us exactly what we wanted--TWICE! The first time was outside our budget, the 2nd time was perfect. He even gave us pointers on maintaining the RV for as easy as possible. He gave the information, never pressuring us to do anything. Excellent service ? ?
June 2024
I ordered a part on Thursday for pick-up on Friday( they would call when it came in), no call. I was in town on Monday with other errands , I checked my call log/messages, nothing from RV Station. Dropped by anyway, well, my part had come in, no notice sent all weekend. Right part !!!!
May 2024
They are incredible here! So kind and willing to answer all of your questions. They were extremely patient and helped me though every step of the way. Micheal, David, and Logan worked with me and made every step of the buying process and picking up the RV such an ease. I will happily recommend anyone to them!!
