Verizon's store in College Station offers a range of services, including mobile devices, 5G home internet, and business solutions. Customers can conveniently schedule in-store appointments or place online orders with options for free 2-day shipping and same-day delivery where available. While the store has received praise for its knowledgeable and helpful staff, experiences have varied. Some customers have reported outstanding service from employees like Sunny and Kevin, who went above and beyond to resolve issues with devices and ensure customer understanding. Sunny was particularly noted for her effort in quickly fixing a phone issue that could have taken weeks to resolve. However, there are concerns about long wait times, especially during busy periods, where customers have faced delays of over 30 minutes for simple tasks like dropping off items. Additionally, some interactions with staff have been less than satisfactory, with reports of rudeness from certain employees, which overshadowed positive experiences. Overall, Verizon in College Station has a mix of excellent customer service alongside challenges related to staffing and wait times. Customers appreciate the friendly atmosphere and the dedication of specific team members, making it a place worth visiting for mobile and internet needs.
Marissa was excellent. I lost my iPhone and she explained exactly what options I had to get my phone service back up and going, as well as my options for a new device. The wait was not bad and the service was excellent. Thank you Marissa!
December 2025
needed to get a new phone and was paired with Zach! he was AWESOME and helped with the whole process, best customer service salesperson i’ve had in my entire life. definitely recommend asking for him when you go in!
December 2025
I wanted to upgrade my phone and also add my husband to my phone line. We were paired with Marissa and she was just absolutely amazing to be around. We spent the entire time laughing and cracking up while she also found the best deals for our family plan. My husband and I were both able to get new phones! She was fantastic... read full comment
