Astound Broadband powered by Grande provides internet and TV services with very fast internet and crystal clear TV picture. Installation is often fast, with technicians completing the job in less than an hour for multiple rooms and showing customers how to work everything. Service can be set up quickly, within two days of calling. Many customers report great, patient, and helpful support agents who effectively resolve service interruptions and help with setup. The price is noted as very hard to beat. However, experiences can vary. Some customers report tricky installation processes dependent on neighbors. A significant criticism involves long wait times for technical support, sometimes over an hour, and contacting agents who lack knowledge about the equipment. Despite this, many customers are happy and would recommend the service for its speed, clarity, and value.
