Bank of America, featuring a Drive-thru ATM, is known for its friendly staff and efficient service. Many customers appreciate the seamless experience of making deposits, as there are no lengthy paper slips to fill out. The inside service is praised for its friendliness, with tellers consistently providing good experiences. Long-term customers express their trust and satisfaction with the bank, citing no major issues over the years. However, there are some concerns about staffing during peak times. Customers have noted that the lobby can get busy, with only one teller available despite multiple employees present. This has led to longer wait times, especially for services like cashiers checks. One teller, Leticia, received high praise for her efficiency and professionalism, highlighting the need for additional support during busy hours. Overall, Bank of America offers reliable banking services, though improvements in staffing could enhance the customer experience further.
Wont answer the phone. Employees standing around. No elevated offers inside the bank. No reason to sign up for anything inside the bank. Probably going to regret doing business with them.
May 2026
Excellent staff, very helpful and professional. Karla Aguilar and Omar Trujillo thanks a lot!
January 2026
Run away from them as fast as possible, every penny that you give them over your monthly payment will NOT go towards your principle they just apply it to your next month's payment so you get stuck with whatever interest rate they dole out to you regardless
