The Movado Company Store receives mixed reviews from customers. Many highlight excellent and respectful customer service, describing experiences as beyond excellent and amazing. Specific staff members are noted for being very polite, helpful, sweet, and going above and beyond to ensure a happy experience, including offering beautiful gift wrapping. Customers feel they can count on the team for great interaction and state they will purchase again. However, other reviews report significant disappointments. One customer experienced a dismissive representative when seeking a repair for a watch with a dislodged piece, being told repairs are no longer done on-site and referred to a contractor 26 miles away, which was called ridiculous customer service. Another customer detailed a problematic online order that arrived with scratched straps, followed by a very slow repair process and the watch being returned incorrectly in a plastic bag without its box or tags after two months. This led to a decision to never purchase from the Movado site again, though the in-store team ultimately resolved the issue helpfully. Battery changes are noted as very quick.
