Apple Knox Street is a friendly and helpful business known for its knowledgeable staff and good customer service. Customers appreciate how staff members, like Aaron and Junior, are patient, well-informed, and eager to assist with products and repairs. Many reviews mention quick assistance, often within a few minutes, and positive experiences with product testing and troubleshooting, such as trying on AirPods, testing live translation features, and fixing phones for grandchildren. Staff members are described as sweet, educated, and attentive, making the shopping and service process simple and enjoyable. Customers also value the opportunity to see new products, including VR headsets, even if some demos are not always available. However, some customers find the environment a bit overwhelming, with parking being a challenge and occasional wait times of 40 minutes or more. Despite these minor issues, the overall experience at Apple Knox Street is positive, with many customers planning to return for future visits and holiday shopping.
My favorite Apple Store. They always resolve all my technology problems.
November 2025
Very helpful & knowledgeable about the products. I lost my phone, and they were able to get my contacts on my phone even though I had lost my iPhone ID
November 2025
The construction people had most of the parking space available the technician was good it took forever
