CVS

CVS, Convenience Stores, Pharmacies
Hours: CVS Health is conducting coronavirus testing (COVID-19) at select locations. Tests are limited to eligible individuals in certain states, with anyone age 10 or older able to get tested. Minors under 16 must be accompanied by an adult. The company offers both lab testing and rapid testing, though high demand may cause delays. The reviews of this CVS location are mixed. Some customers praise the staff, particularly the pharmacy employee Sylvia, for going above and beyond to assist them and provide excellent customer service. One reviewer highlighted Sylvia's kindness and helpful advice, even when there were issues with prescriptions. However, another customer had a very negative experience at the store's photo department. They encountered rude and unhelpful employees who lacked knowledge of the store's systems and sales. The customer was denied their printed photos and frames, and was later told the items had been discarded. This led to a frustrating and time-consuming ordeal. Fortunately, the customer was able to return and speak with a manager who made an effort to resolve the issue. The manager compensated the customer and allowed them to take the photos and frames to assemble themselves. This positive interaction was described as a pleasant surprise, as the customer had not expected such a level of customer service based on their earlier experience. Overall, the reviews suggest that the CVS location provides a mixed experience, with some employees going above and beyond to assist customers, while others demonstrate a lack of training and customer service skills.

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1. Dallas, Texas